The health of our community is a priority during the COVID-19 emergency. To keep you and our employees safe, lobbies are closed at our Payment Centers and at Johns Prairie. PUD 3 has suspended disconnections, disconnect notices and late fees. Be mindful of the energy use at your home and its effect on your bill. If you have any questions or concerns, call our customer service representatives for help and guidance. To do business with us: Use our SmartHub app or to contact us, report an outage, pay your bill, or manage your account. Pay your bill using the buttons on your phone at 1-844-255-3683. Use PUD 3’s convenient bill drop boxes. Use PUD 3's payment kiosk at 310 W Cota St. office to make cash, check, or card payments on your account, 24/7. Call us at (360) 426-8255 or email for regular business. Review the Assistance Programs available on our website for resources. Learn more by visiting our COVID-19 page.

En repuesta a el virus COVID-19:: Las oficinas públicas de PUD estan CERRADAS A EL PUBLICO hasta pronto aviso Nuestros representates de servicio al cliente aún están trabajando y están listos para ayudarte!! Llámanos al 360 426-8255 Necesitas pagar tu factura? • Utiliza la application SmartHub o visitanos en linea en • Utiliza nuestras buzones de deposito. • Utiliza el nuevo quiosco localizado en 310 W Cota St en el centro de Shelton. Chécalo en acción! 

Mason PUD 3 Gets National Recognition as a Smart Energy Provider

Mason PUD 3 Gets National Recognition as a Smart Energy Provider

by Mason PUD 3 on

November 08, 2019

One of 67 utilities across the nation to receive the inaugural designation from the American Public Power Association


L-R: Joel Myer, public information & gov't relations manager; Koral Miller, conservation manager, Annette Creekpaum, PUD 3 manager, Dale Knutson, director of engineering & utility services; Justin Holzgrove, telecommunications & community relations manager.

(SHELTON, WA) -- Mason PUD 3 has been named to the inaugural class of the “Smart Energy Provider” program by American Public Power Association.

PUD 3 received the designation along with 67 utilities across the nation for its commitment and expertise in energy efficiency, encouragement of distributed energy generation, customer education and communications, and environmental programs that support the goal of providing low-cost, quality, safe, and reliable electric service.

“I’m pleased to see that Mason PUD 3’s mission, vision, and core values dovetail so perfectly with the Smart Energy Provider program,” said Koral Miller, PUD 3 conservation manager. “Our employees strive every day to follow our core values of being solutions-oriented, communicating with our customers, striving for reliable and economical service, and being socially responsible,”

“Competing with other utilities allows the PUD 3 to benchmark its efforts against hundreds of other organizations,” said Annette Creekpaum, PUD 3 manger. “Recognition of our efforts affirms our work to provide the best service possible to our customers and community.’

“This designation highlights utilities that are stepping up to deliver top-notch programs and services to their customers,” said Chris Van Dokkumburg, planning analyst at ‎Holland Board of Public Works (Michigan) and Chair of APPA’s Energy Services Committee. “These utilities are going beyond ‘keeping the lights on,’ and their communities should be proud.”

Other Washington state utilities receiving the Smart Energy Provider designation are Clark Public Utilities, Snohomish PUD, and Tacoma Power.

Mason PUD 3 has won 14 consecutive Government Finance Officer awards for excellence in financial reporting; the PUD received the Northwest Public Power Association’s Tom Hougan award for overall excellence in communications; the utility has a Diamond Level designation from the American Public Power Association as one of the nation’s Reliable Public Power Providers; PUD 3 placed first in its category in the Northwest Public Power Association’s 2018 Safety Contest; the PUD received the 2018 American Public Power Association’s Safety Award of Excellence.

Mason PUD 3 provides electricity to nearly 34,000 customers in most of Mason County and small portions of Kitsap and Grays Harbor Counties. The PUD also operates a wholesale fiber optic telecommunications network, which supports the operation of its electric distribution services.

The American Public Power Association is the voice of not-for-profit, community-owned utilities that power 2,000 towns and cities nationwide.

Here is the full list of the 2019 Smart Energy Provider honorees.