The health of our community is a priority during the COVID-19 emergency. To keep you and our employees safe, lobbies are closed at our Payment Centers and at Johns Prairie. PUD 3 has suspended disconnections, disconnect notices and late fees. Be mindful of the energy use at your home and its effect on your bill. If you have any questions or concerns, call our customer service representatives for help and guidance. To do business with us: Use our SmartHub app or my.pud3.org to contact us, report an outage, pay your bill, or manage your account. Pay your bill using the buttons on your phone at 1-844-255-3683. Use PUD 3’s convenient bill drop boxes. Use PUD 3's payment kiosk at 310 W Cota St. office to make cash, check, or card payments on your account, 24/7. Call us at (360) 426-8255 for regular business. Review the Assistance Programs available on our website for resources. Learn more by visiting our COVID-19 page.

En repuesta a el virus COVID-19:: Las oficinas públicas de PUD estan CERRADAS A EL PUBLICO hasta pronto aviso Nuestros representates de servicio al cliente aún están trabajando y están listos para ayudarte!! Llámanos al 360 426-8255 Necesitas pagar tu factura? • Utiliza la application SmartHub o visitanos en linea en my.pud3.org • Utiliza nuestras buzones de deposito. • Utiliza el nuevo quiosco localizado en 310 W Cota St en el centro de Shelton. Chécalo en acción! 

Fiberhoods

Fiberhoods

We're expanding access to our fiber optic network into designated "Fiberhoods".

We've heard you! Everyone wants PUD 3 fiber, so let's get started.

We're building out the network based on demand, which means you and your neighbors have to prove you want it!

If you're in a Fiberhood, signup through the site linked below, then help your neighbors to sign up.

Once 75% of a Fiberhood lets us know you want it, we'll put you on the construction list.

Sign up in your PUD 3 Fiberhood Here

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How does PUD 3 decide where to build?

By registering and making a commitment, you show us where demand for our fiber network is greatest. When your pre-qualified Fiberhood reaches a 75% commitment level, we'll add it to our construction list. So keep on encouraging your neighbors to sign up and let us know they're interested. The more you do, the greater the chance of getting hooked up to our fast and reliable network. It all follows four simple steps:

Step 1, See if you're in a Fiberhood.

Enter your address in our Fiberhood website. If your home isn't in a qualifying Fiberhood, it's not being considered for fiber optic expansion at this time. Sorry! However, if you'd like to let us know you're interested in fiber when/if it becomes available, please let us know by sending an email.

Step 2, Make a Commitment.

You’re getting closer to getting your high speed connection! Pre-signup for your new fiber service and convince your neighbors to do the same. Once your Fiberhood reaches a 75% commitment level, we'll add your area to the construction list.

Step 3, Under Construction.

Well done! You and your neighbors have passed the threshold. Our engineering, design, and fiber optic network build-out in your area has begun.

Step 4, Get Connected: 

Congratulations! You and your neighbors are now ready to connect to the world with lightning fast speeds! Contact the PUD 3 Telecom Team to get started.
(360) 426-8255 x.5882 or fiberhood@masonpud3.org

You'll submit a construction application and pay a one-time $250 application fee. An engineer will schedule an appointment to review your location and then make plans for the connection to your home. 

If you have questions about the process, give us a call or send an email.

Fiberhood Program Overview

In order to pay for the fiber network expansion to your neighborhood- and then to your home, Fiberhood customers pay an additional "Construction Adder" on their internet bill.

Fiberhood customers will pay $25 per month for 12 years, which is included in the bill issued by the customer’s internet service provider.

Some customers may choose to pay the full $3600 upfront so they can have a lower monthly bill, qualify for seasonal service, or write it off as a business expense. 

This fee is in addition to the price for internet service from the retailer you choose. It covers the cost of your physical connection to the network.

NOTE: Only active users in successfully established Fiberhoods will pay the construction adder, not all PUD 3 customers and not customers in Fiberhoods that choose not to take service.

If you have any questions about the program, please send us an email.

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