Jan 31, 2017
PUD 3 staff shared a presentation regarding winter bills at the January 31... Read more
Learn more at PUD 3's billing procedures.
If you have any questions, please call customer service at (360) 426-8255.
PUD 3 personnel read electric meters and generate bills each work day of the month. PUD 3 bills its customers on a monthly basis.
All bills are due 21 days from the bill date. Bills become delinquent 28 days from the bill date. If a customer has not paid their bill or made satisfactory payment arrangements within 28 days of the billing, the PUD will send the customer a past due notice and assess a late fee. The purpose of the notice is intended to inform the customer that failure to make a payment or satisfactory payment arrangements with seven (7) days may result in the disconnection of service without further notice.
If a customer is using the PUD's automatic bank card payment option, they will still receive their regular billing with a payment date of seven days from the bill date.
Customers have the option to receive their monthly utility bill via email in addition to, or in lieu of, their regular paper bill.
The late fee for residential accounts is $7.50. For commercial accounts the late fee is $7.50 or 1% of the total past due balance, whichever is greater.
Customers may be required to pay a security deposit with the District to establish or continue service in the minimum amount of $100.00 or an amount not to exceed the estimated amount for the two (2) highest billing periods combined at the location where electric service is requested.
The full deposit policy is on page 3 of the District's Electric Service Rules and Regulations
A complete list of charges and rate schedules is available here.
Mason County PUD 3 strives to physically read every one of over 33,000 meters each month. However, occasional weather conditions, locked gates, overly protective dogs, or other circumstances may prevent PUD 3 personnel from doing so. In these cases meter readings are estimated and "Estimated Billing" is printed on the customer's bill.
In these cases, PUD staff will estimate a customer's usage based on the length of the billing cycle, previous usage for corresponding billing periods and weather conditions.
If an estimated bill is issued, it is advisable to verify the estimated reading shown on the statement with the actual reading on the meter. (Meter reading instructions are printed on the back of each billing statement.) Any difference between estimated and actual usage will automatically be corrected on the next bill when an actual read is obtained.
Ready to serve. Power when you need it. Sharing costs between part time residents and the local folk. Those are the aims of a daily system charge.
Two things make up rates. The energy price that covers the cost of electricity PUD 3 purchases and sells to its customers, and the daily system charge - the cost to operate and maintain the system.
Many rural utilities design their rates to balance the cost of service for full-time residents and vacation home customers. The result is usually lower per kilowatt-hour rates and somewhat higher system charges when compared with more urban areas.
PUD 3 has a lot of vacation homes (over 25 percent). Our studies show that a daily charge mixed with a per kilowatt-hour rate better addresses spreading the cost more equally among seasonal and full time residents.
The system charge has been a part of PUD 3's electric rates since 1978. To explain the system charge, consider the case of a vacation cabin. Even though it is often unoccupied for long periods of time, there are still fixed costs for being ready to serve the cabin. Though power is not being used, the meter is read, the billing processed, and if there's a storm, the damage to the PUD's electrical system is repaired.
If those fixed costs were added to the price of each kilowatt-hour of electricity, the large users (such as local electric heat customers) would end up paying for the services used by that cabin. So instead, with the system charge, those costs are divided evenly among all customers connected to the system. That way, each customer is being charged the full costs of having their home connected and ready to be served by the electric system whether or not they consume electricity.
Low income discounts for senior citizens or disabled persons are available. This amounts to the removal of the daily system charge on your bill. Learn more about PUD 3's Assistance Programs for qualifying customers.
The basic measure for electricity is the kilowatt-hour (kWh).
One (1) kWh is the amount of electrical energy required to operate a 100-watt light bulb for ten hours. Your electric bill indicates the number of kilowatt-hours used as determined by a reading of the PUD 3 electrical meter. The dollar amount of your electric bill is based on this number of kilowatt-hours plus a daily system charge.
Utility companies calculate energy consumption with electro-mechanical or solid-state watt-hour meters. The dials on your electric meter are similar to clock faces lined in a row (every other dial moves counter clockwise). Read the dials from right to left and write the numbers down in the same order. If the pointer is between numbers, you should record the lower of the two numbers.
When the pointer seems to be directly on a number, look at the dial to the right; if the pointer on the right side dial has passed "0," then write down the number the pointer seems to be on; if the pointer on the right side dial has not passed "0," then write down the previous lower number on the dial you are recording.
The meter below would read 66498 for a five-dial meter.