The health of our community is a priority during the COVID-19 emergency. To keep you and our employees safe, lobbies are closed at our Payment Centers and at Johns Prairie. PUD 3 has suspended disconnections, disconnect notices and late fees. Be mindful of the energy use at your home and its effect on your bill. If you have any questions or concerns, call our customer service representatives for help and guidance. To do business with us: Use our SmartHub app or to contact us, report an outage, pay your bill, or manage your account. Pay your bill using the buttons on your phone at 1-844-255-3683. Use PUD 3’s convenient bill drop boxes. Use PUD 3's payment kiosk at 310 W Cota St. office to make cash, check, or card payments on your account, 24/7. Call us at (360) 426-8255 for regular business. Review the Assistance Programs available on our website for resources. Learn more by visiting our COVID-19 page.

En repuesta a el virus COVID-19:: Las oficinas públicas de PUD estan CERRADAS A EL PUBLICO hasta pronto aviso Nuestros representates de servicio al cliente aún están trabajando y están listos para ayudarte!! Llámanos al 360 426-8255 Necesitas pagar tu factura? • Utiliza la application SmartHub o visitanos en linea en • Utiliza nuestras buzones de deposito. • Utiliza el nuevo quiosco localizado en 310 W Cota St en el centro de Shelton. Chécalo en acción! 

Heat Pump Incentives

Heat Pump Incentives

Upgrading to an efficient heat pump is a good way to save on heating costs.

Are you considering converting to a high efficiency heat pump? PUD 3's heat pump incentive program may be able to help. 

Heat Pumps come in many different efficiency levels. PUD 3 offers incentives for those that are the most energy efficient. The Performance Tested Comfort System (PTCS) ducted heat pump program provides step-by-step support to local HVAC contractors to ensure that a new heat pump has been commissioned and configured to deliver conditioned air to its greatest potential. As part of the PTCS air source heat pump program, contractors must:

  • Perform specific calculations to ensure you install the right size heat pump for your home.
  • Adjust the air flow through the heat pump to make sure efficiency, comfort and reliability are achieved.
  • Ensure the correct amount of refrigerant has been charged into the system.

For the greatest efficiency, and to “future-proof” your equipment, consider installing an inverter-driven “variable speed” heat pump.

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A site-built or manufactured home may qualify for PUD 3’s air source heat pump CONVERSION program. PUD 3 has a project progress checklist available for customer use.

  • The new heat pump must be installed according to the Air Source Heat Pump Installation Specifications found on BPA's website.
  • The new heat pump must have a Heating Seasonal Performance Factor (HSPF) rating of 9.0 or higher and a Seasonal Energy Efficiency Ratio (SEER) rating of 14 or higher and must be AHRI tested and certified.
  • Mobile homes assembled before 1977 do not qualify.
  • Washington State Labor & Industries (L&I) electrical, and Mason County or City of Shelton mechanical permit numbers are required upon project completion. Manufactured homes only require L&I permits.
  • PTCS heat pump commissioning tests are required on all units.
  • Duct sealing is recommended. Please see our Insulation Incentives page for incentive and program information. 
  • Find a certified duct sealing technician on BPA's website.
  • Duct sealing forms and information can be found at BPA's website.

Incentive Amounts

$1400 - for existing electric forced air furnace to SINGLE speed heat pump.

$1600 - for existing electric forced air furnace to VARIABLE speed heat pump.

$500 - for existing heat pump to SINGLE speed heat pump.

$700 - for existing heat pump to VARIABLE speed heat pump.

$500 - for existing ZONAL ELECTRIC or NON-ELECTRIC heat source to SINGLE speed heat pump.

$700 - for existing ZONAL ELECTRIC or NON-ELECTRIC heat source to VARIABLE speed heat pump.

COMERCIAL CUSTOMERS looking for heat pump incentives, please call the PUD 3 Conservation Department for more details at (360) 426-0777.

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