The health of our community is a priority during the COVID-19 emergency. To keep you and our employees safe, lobbies are closed at our Payment Centers and at Johns Prairie. PUD 3 has suspended disconnections, disconnect notices and late fees. Be mindful of the energy use at your home and its effect on your bill. If you have any questions or concerns, call our customer service representatives for help and guidance. To do business with us: Use our SmartHub app or my.pud3.org to contact us, report an outage, pay your bill, or manage your account. Pay your bill using the buttons on your phone at 1-844-255-3683. Use PUD 3’s convenient bill drop boxes. Use PUD 3's payment kiosk at 310 W Cota St. office to make cash, check, or card payments on your account, 24/7. Call us at (360) 426-8255 for regular business. Review the Assistance Programs available on our website for resources. Learn more by visiting our COVID-19 page.

En repuesta a el virus COVID-19:: Las oficinas públicas de PUD estan CERRADAS A EL PUBLICO hasta pronto aviso Nuestros representates de servicio al cliente aún están trabajando y están listos para ayudarte!! Llámanos al 360 426-8255 Necesitas pagar tu factura? • Utiliza la application SmartHub o visitanos en linea en my.pud3.org • Utiliza nuestras buzones de deposito. • Utiliza el nuevo quiosco localizado en 310 W Cota St en el centro de Shelton. Chécalo en acción! 

Here's How You Can Help

Here's How You Can Help

You can help us get the power back on during an outage, especially in the colder fall and winter months.

When there’s a big outage, our linemen sometimes have to bring sections of customers back on bit by bit.

Outage Center - Cold Load PickupWe can see problems if lots of electrical devices that use plenty of power (like water heaters, space heaters, and electric heating systems), all try to come back on at the same time. This large rush of current is called “cold load pickup”, and it can sometimes cause problems on the system. That’s why linemen sometimes have to bring customers back on in stages, delaying restoration times for all customers.

If you follow our advice, and turn off those energy hogs until at least 20 minutes after power has been restored, everyone can get their electricity back on faster.

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