Customers in the following areas with PUD fiber will experience an overnight internet outage: Emerald Lake, Zephyr Lane, Roos Court, Mason Benson Rd, Mason Lake, Ballantrae Dr, Tenby Way, Tiree Pl, Muirkirk Rd, and Aycliffe Dr, and surrounding areas while the PUD transfers critical equipment starting on the evening of June 7th at 7:00 p.m. into the morning of June 8th 7:00 a.m.

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Mason PUD 3 Offices to Open Later in the Morning on Thursday, January 5

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Mason PUD 3 Offices to Open Later in the Morning on Thursday, January 5

by Mason PUD 3 on

December 29, 2022

Employees will be attending a training the morning of January 5 - phone lines will open at 8:30 a.m.

Mason PUD 3’s Belfair and Shelton offices will open later than normal the morning of Thursday, January 5 so employees may attend a training at the main office on Johns Prairie Road in Shelton.

  • The Johns Prairie operations center at Shelton and phone lines will open at 8:30 AM.
  • The Belfair office will open at 9:15 AM.

Customers can make payments or report outages online any time by using PUD 3’s SmartHub app. It’s available from the smartphone’s app store. Customers may also make payments or report outages with SmartHub on the web at my.pud3.org.

Shelton residents may pay their bills by:

  • Calling 1-844-255-3683.
  • Visiting the payment kiosk at the Telecom Data Center at 310 West Cota Street in downtown Shelton.
  • Leaving payments in the drive through box at the 310 West Cota Street address, or at 2621 E. Johns Prairie Road. (Cash payments should not be left in drop or drive through boxes.)

North Mason County residents may also make payments by:

  • Calling 1-844-255-3683.
  • Visiting the payment kiosk at the Belfair Warehouse at 21341 E State Route 3.
  • Using the payment drop box at PUD’s Belfair office at 24081 E State Route 3, Ste. B.

Customers can also submit questions via email at hello@masonpud3.org which will be answered promptly when the office reopens.

As always, the PUD is prepared to respond to outages 24/7. Power or fiber outages and other power related emergencies may be reported by calling 360-426-8255 and following the prompts for reporting an outage.