For reliability and efficiency, we have updated our official phone number for ALL customers to 360-426-8255. The PUD’s Belfair customer service number (360-275-2833) will no longer be operational as of February 1, 2023. Please update your contact information accordingly. You can still pay your bill using the buttons on your phone at 1-844-255-3683, or use SmartHub at my.pud3.org

Mason PUD 3 Offices to Open Later in the Morning on Thursday, January 5

Mason PUD 3 Offices to Open Later in the Morning on Thursday, January 5

by Mason PUD 3 on

December 29, 2022

Employees will be attending a training the morning of January 5 - phone lines will open at 8:30 a.m.

Mason PUD 3’s Belfair and Shelton offices will open later than normal the morning of Thursday, January 5 so employees may attend a training at the main office on Johns Prairie Road in Shelton.

  • The Johns Prairie operations center at Shelton and phone lines will open at 8:30 AM.
  • The Belfair office will open at 9:15 AM.

Customers can make payments or report outages online any time by using PUD 3’s SmartHub app. It’s available from the smartphone’s app store. Customers may also make payments or report outages with SmartHub on the web at my.pud3.org.

Shelton residents may pay their bills by:

  • Calling 1-844-255-3683.
  • Visiting the payment kiosk at the Telecom Data Center at 310 West Cota Street in downtown Shelton.
  • Leaving payments in the drive through box at the 310 West Cota Street address, or at 2621 E. Johns Prairie Road. (Cash payments should not be left in drop or drive through boxes.)

North Mason County residents may also make payments by:

  • Calling 1-844-255-3683.
  • Visiting the payment kiosk at the Belfair Warehouse at 21341 E State Route 3.
  • Using the payment drop box at PUD’s Belfair office at 24081 E State Route 3, Ste. B.

Customers can also submit questions via email at hello@masonpud3.org which will be answered promptly when the office reopens.

As always, the PUD is prepared to respond to outages 24/7. Power or fiber outages and other power related emergencies may be reported by calling 360-426-8255 and following the prompts for reporting an outage.