Here are a few tips to help you enroll in SmartHub:
- Are you using your PUD account number? This account number is available on your bill.
- Sometimes accounts are set up in a different last name such as a maiden name or roommate’s name. Use the last name on your bill.
- If you are registering a business, use the business name when it requests last name.
- If you are enrolling multiple accounts which appear on one billing statement, you will need to select one account from the statement to register as a new user. When prompted to respond to Security Question 1, you have the option of entering the “Most Recent Bill Amount” or “Mailing Zip Code” to authenticate your account information. If you choose to “Most Recent Bill Amount,” be sure to enter the “Total Due” associated with that specific address and account number.
If it says you have an invalid login: You need to use the same password you created when you set up your account. If you cannot remember the password, click on “Can’t access your account” and you will be prompted to request a new password. To request a new password, you will need your PUD 3 account number, last name, and email address.
You may also contact Customer Service at (360) 426-8255 or stop by our office during regular business hours, 7:00 a.m. to 5:30 p.m., Monday through Thursday and we will be more than happy to assist you. After five attempts to log in with an incorrect email or password, you will be locked out and will need to contact Customer Service.