PrePay is a self-managed program. You will receive a low balance notice by phone call, email, or text message based on the notification preferences you set on your account. This will give you time to purchase power before the meter stops.
If you do not purchase more power, the meter will stop, and the power will turn off. Once a payment is made, your power will be reconnected.
- Customers are notified at 8 a.m. if their account has a low or depleted credit balance. If no payment is received by 11 a.m. the power will automatically disconnect.
- Service that has been disconnected due to a credit balance being depleted will not be reconnected until a credit has been reestablished.
- After 14 days of being disconnected, your account will be final billed, and you will need to contact customer service during normal business hours to re-establish electric service.