Sep 16, 2021
The COVID-19 pandemic has affected many industries in numerous ways, including a... Read more
If you have been disconnected for non-payment, contact our office at email@example.com or by calling 360-426-8255 to make payment arrangements and be reconnected the same day. If you are concerned you are at risk of being disconnected call our customer service department for help. We want to see all of our customers stay connected.
Although our offices will remain closed for the foreseeable future, we are still here to meet your needs.
As we work through our response to COVID-19 we want to assure you that our teams continue their daily activities of providing service and support to our customers.
You can call a Customer Service Representative at (360) 426-8255 for account, billing, or service needs. For any non-urgent issues, please consider emailing us at firstname.lastname@example.org.
COVID-19 Customer Support Program:
Mason PUD 3 has developed this COVID-19 Customer Support Program consistent with guidance under Governor Inslee’s Proclamation 20-23.6. The program includes existing customer support programs that help customers stay connected to essential electrical and telecommunications services. The Customer Support Program was reviewed in a public meeting with Mason PUD 3’s board of commissioners on July 28, 2020. Customers have been notified of the new program and it is prominently posted on the PUD’s website.
Mason PUD 3 recognizes the principles as outlined in Proclamation 20-23.6 and has adopted the following program:
For those economically impacted by the COVID-19 Pandemic, Mason PUD has suspended disconnections for non-payment and waived late fees, on active accounts until July 31, 2021 to correspond with the Governor’s extended Proclamation, at which time the Manager may re-evaluate this timeline and modify the plan. This does not relieve customers from the obligation to pay for utility services.
If you are concerned about keeping your account current, we can help you figure out how to move forward. The best thing you can do is call us at (360) 426-8255 or email us at hello@masonpud3. org and talk about your options. We can set up payment arrangements and get you in contact with agencies that can help you with your bills. PUD 3 partners with Community Action Council for the issuance of our project share fund and Energy Assistance, they can be reached at (360) 426-9726 or find more information on their website.
Below are a few other partners that may be able to help during these times:
1. The fake cure scam. Scammers are peddling bogus cures and vaccines. If you’re offered a drug or vaccine to fight coronavirus — especially by a company you’ve never heard of — you’re looking at a scam.
2. Phishing emails from the “World Health Organization” (WHO) and Internal Revenue Services (IRS). Scammers are sending out emails, texts and calls which appear to be from the WHO or the IRS, but are really an attempt to get you to share personal information.
3. Fake charities. Everyone wants to help those stricken by the virus, but be sure to check out the authenticity of a charity before making your donation.
4. Malicious websites. Scammers have set up websites full of information on COVID-19 with the intention of gaining access to your device. Don’t download any links or open attachments from non-reputable sources.
5. Fake funding scams. Criminals invent a “research team” supposedly on the verge of discovering a cure for COVID-19 — they just need your donation. Of course, all funds donated to this alleged team will go directly into the scammers’ pockets. Only donate to verified causes.
Inspector General George encourages taxpayers to be alert to phone and e-mail scams that use the IRS name and logo. Forward suspected scam e-mails to email@example.com. Do not open any attachments or click on any links in those e-mails. Also, be aware of other unrelated scams (such as saying you are a lottery or sweepstakes winner) and solicitations (such as debt relief offers) that fraudulently claim to be from the IRS.
Yes. You will continue to receive a bill as normal for electricity consumption at your home or business. If you have questions about your bill or energy use, do not hesitate to call us. Good communication is important, especially during this time.
Visit one of our self-serve payment kiosks located at the downtown Shelton payment center at 310 West Cota Street, and at the Belfair Warehouse located at 21341 E State Route 3. Customers can pay their bill 24/7. The kiosks takes all forms of payments and are in English or Spanish. Customers can make payments with cash, check, credit, or credit/debit card. Payments are in real time and reflect on the account immediately.
Visit our energy conservation page for steps you can take to control your energy use.
Here are PUD 3’s Top Tips to conserve:
Almost half of a home’s energy use goes to heating and air conditioning. With the “Stay Home – Stay Healthy” order, many of us are at home when we would typically be at work or elsewhere. That means several hours of additional heating or cooling. Here’s a tip to help: set your thermostat at 68 degrees. For every degree you turn down your thermostat (and leave it there), you save between 1 and 3 percent on your energy use.
Make sure your thermostat is accurate. Use an instant-read cooking thermometer to check. If possible, upgrade to a smart thermostat. When combined with an electric heat pump or forced-air system, PUD 3 offers $100 rebates on smart thermostats.
Heat pumps are an efficient way to heat and cool your Pacific Northwest home. PUD 3 can help get you on your way with a new heat pump rebate, with amounts that range from $800 to $1,600. Contact PUD 3 to see if you qualify.
If you have a heat pump, check it regularly to make sure it is operating the way it should. For example, backup or emergency heating should only turn on when outside temperatures drop below 30 degrees. If the “Auxiliary” or “Emergency” heat comes on at any other time, call your trusted HVAC company as soon as possible to remedy the situation.
Regularly check and clean your filters! Heating and cooling systems run more efficiently (meaning they use less energy) with clean filters. PUD 3 recommends cleaning them at least once a year. Clean filters can also help avoid a costly heat pump failure.
Water heating is the second biggest user of electricity in your home. PUD 3 recommends a check of your water heater to make sure it is set at 120 degrees. It’s an easy task:
If you want to be even more of an energy hawk, you can turn off your water heater at the breaker when you are finished using hot water for the day. Just turn it back on one hour before you intend to use it again. The water in the tank will remain hot for 24 hours.
New, energy-efficient water heaters can help save even more. If you are in the market for a new water heater, call PUD 3 first. We offer rebates starting at $600 for electric heat pump water heaters!
Since clothes washing can really hog hot water, save energy by using the cold-water cycle. Cold water cycles and the right laundry soap usually do a great job removing stains, from grass on your kids’ jeans to makeup on your favorite sweater. Same for your silks and delicates, they love to take a bath in cold water.
Don’t waste energy by only running partial loads of laundry, or just a few dishes in the dishwasher. Washing full loads are much more efficient.
If you are spring cleaning and washing bulky items, hang them in the sun to dry. Your regular dryer uses much more energy and doesn’t add that fresh outdoor fragrance.
Save energy by upgrading to a qualifying EnergyStar washer with a $30 PUD 3 rebate, or $50 rebates for an eligible EnergyStar dryer. Before buying a washer or dryer, please contact PUD 3 to make sure your unit qualifies.
You may be doing a lot more home cooking these days, especially since many of our favorite restaurants are closed.
If this describes you, consider cooking without your oven.
First on the list is using the barbecue during nice weather. Charcoal or propane replaces electricity, and that’s a bonus.
Pressure cookers like Instant Pot are all the rage now and with good reason. For example, cooking a pot roast in the oven usually uses about six kilowatt-hours of energy. A pressure cooker does the job using only between one and two kilowatt-hours. That’s an energy savings of up to 70%!
Instead of the oven, also think about using small electric pans, toaster ovens, convection ovens, air fryers, or crockpots for typical meals. Those appliances all use less electricity.
Were you one of the lucky recipients of PUD 3’s FREE LED bulbs last year? Hopefully, they’re still not sitting in their box. If they are, break them out and convert as many of your old bulbs to LED as possible. The new bulbs use 85 percent less energy than the alternative, and that translates into a lot of saved kilowatt-hours! Even if you have lots of LED bulbs in your home, turn them off when they are not needed. Open the curtains and blinds. Let the natural light in!
Working and schooling from home mean more devices plugged in most of the day. There are some wise ways to control the energy used in your home classroom and office:
Don’t kill mosquitos with a sledgehammer. If you have a laptop, and it meets your computing needs, use it instead. A desktop computer with a monitor can use up to four times more energy than a laptop to operate.
When you add everything up, one of the most important things you can do is monitor your energy usage to see if your conservation efforts are working. And, if so, how much? Use Mason PUD 3’s SmartHub app to check hourly energy use for your individual account. You can also see how much electricity you are using by logging into your account at my.pud3.org. If you have any questions, our friendly customer service staff at 360-426-0777 is ready, willing, and able to help you better understand your usage.
Call us at 360-426-8255. We still have customer service reps available during normal business hours (Monday - Friday 8:00 a.m. – 5:00 p.m.) and emergency operators after hours if you need to report an outage. We apologize if our hold times are increased. Because we are committed to you and want to make sure we answer your questions - you can also contact us through the “Question? Power Outage?” button at the top of your SmartHub home screen or email us at firstname.lastname@example.org for general questions or email@example.com for questions about your account.
Visit our Moving In/Moving Out page to get information on how to sign up for service online. You can contact our offices at (360) 426-8255, we still have customer service reps available during normal business hours (Monday - Friday 8:00 a.m. – 5:00 p.m.). Because we are committed to you and want to make sure we answer your questions - you can also contact us through the “Question?” button at the top of your SmartHub home screen or email us at firstname.lastname@example.org.
Call us at 360-426-0888. We still have engineering staff available during normal business hours (Monday - Friday 8:00 a.m. – 5:00 p.m.). Because we are committed to you and want to make sure we answer your questions - you can also contact us through the “Question? Power Outage?” button at the top of your SmartHub home screen or email us at email@example.com.
You can either round up your bill or donate to Project Share. If you round up your bill to the nearest dollar each month through the PUD’s “Round-Up” program, your extra change can help a family in need keep the heat on during this pandemic or anytime they need help. Project Share is an assistance program started in 1983 to assist low-income customers, as certified by Community Action Council, with their electric bills. Find out more here.
Electrical utilities and telecommunications providers are critical infrastructure industries. We will continue to provide the crucial services our community needs during this pandemic.
We are focused on maintaining a healthy workforce and keeping key personnel - such as line workers and customer service representatives - available so we can continue to provide the reliable service our customers expect.
PUD 3 employees are, as always, on-call for outages and other power-related emergencies.
PUD 3 linemen are, as always, on-call for outages and other power-related emergencies.
Report outages as usual by using PUD 3’s SmartHub App, going to my.pud3.org, or by calling (360) 426-8255. Don’t call 911 for power outages unless there is a fire, injury or immediate danger.
Remember, it is always good to be ready for possible power outages. Put together an emergency kit. Visit the Red Cross website to learn how to prepare for an emergency, stay safe and comfortable.
We are practicing social distancing at our offices and while working in the field.
If you see our crews working in your neighborhood, smile and wave, but please stay away from the work zone. For other interactions with PUD 3 employees, observe the six-foot social distancing recommendation to keep everyone healthy.
Scientists agree that the main means by which the COVID-19 virus jumps from an infected person to its next host is by hitching a ride in the tiny droplets that are sprayed into the air with each cough or sneeze. However, we understand that people may have concerns about catching the coronavirus from the mail and parcels the mail carriers deliver. While the risk is low, you may still want to sign up for paperless billing and reduce the risk and help unburden the mail system.
Our employees' health, safety and well-being, along with their families and our customers, is our top priority. The PUD made the decision to close its offices to the public to help stop the spread of COVID-19 and keep employees and customers safe from the virus. Since the PUD is responsible for providing a critical service, it is a priority to keep our employees healthy and able to respond to emergencies and maintain the reliability of our system. Our offices will remain closed for the foreseeable future.
Our offices will remain closed for the foreseeable future. The PUD has initiated its Pandemic Response Plan and continues to closely monitor the COVID-19 pandemic.
The situation evolves rapidly and may continue to require rapid decision making form PUD leadership. We are committed to keeping our customers informed on what we know and impacts that may affect you. Please check our website, Facebook and Instagram for more information.