COVID - PHONE SCAM ALERT! Customers are reporting calls from individuals claiming to be from the PUD to collect payments. PUD 3 has suspended disconnections, disconnect notices, and late fees. THIS IS MOST LIKELY A SCAM! Do not select ANY option to speak to a representative. Hang up and call PUD 3 directly at 360-426-8255. Learn more by visiting our COVID-19 page.

Advertencia de Estafas! Varios clientes han reportado llamadas de individuos haciendose pasar por trabajadores de PUD para cobrar pagos. PUD 3 ha suspendido los cortes, las notas de retraso y desconnecion, como recargos por retraso de pagos. Si recibe una llamada acerca de esto, LO MAS PROBABLE ES QUE SEA UNA ESTAFA! No seleccione ninguna opcion para hablar con un representante. Cuelgue y llame Directamente a PUD 3 directamente al numero 360 426-8255.

En repuesta a el virus COVID-19:: Las oficinas públicas de PUD estan CERRADAS A EL PUBLICO hasta pronto aviso Nuestros representates de servicio al cliente aún están trabajando y están listos para ayudarte!! Llámanos al 360 426-8255 Necesitas pagar tu factura? • Utilize la application SmartHub o visitanos en linea en my.pud3.org • Utilize nuestras buzones de deposito. • Utilize el nuevo quiosco ubicado en 310 W Cota St en el centro de Shelton. Chécalo en acción! 

PUD 3 Response to COVID-19

PUD 3 Response to COVID-19

As the situation involving COVID-19 continues to evolve, we are taking significant steps to protect the health and safety of our employees and community.

PUD 3 has a huge responsibility to its customers and employees. Electrical utilities and telecommunications providers are critical infrastructure industries. Even with the Governor’s “Stay Home, Stay Healthy” order, we will continue our work to provide the crucial services our community needs.

Effective Monday, March 16, all PUD 3 offices were closed to the public. This includes our John's Prairie Operations Center, and our customer service offices in downtown Shelton and Belfair.

Customers can do business with us online and by phone:

Customers with account, billing or service needs may still call our Customer Service Representatives at (360) 426-8255, Monday through Friday, 8:00 a.m. to 5:00 p.m. or send us an email, hello@masonpud3.org.

  • Use PUD 3’s SmartHub app or my.pud3.org to contact the PUD, report an outage, pay bills, or manage accounts.
  • Pay your bill using the buttons on your phone by dialing 1-844-255-3683.
  • Use the PUD’s convenient bill drop boxes at the Johns Prairie Operations Center, Downtown Shelton Payment Center, and Belfair Payment Center.
  • Pay bills at the PUD’s kiosk at the Shelton Payment Center at 310 West Cota Street. The kiosk accepts cash payments and is open 24/7.

FREQUENTLY ASKED QUESTIONS (and our answers!):

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During the coronavirus emergency, PUD 3 has suspended disconnections, disconnect notices, and waived late fees.

If you are concerned about keeping your account current, we can help you figure out how to move forward. The best thing you can do is call us at (360) 426-8255 and talk about your options. We can set up payment arrangements and get you in contact with agencies that can help you with your bills. PUD 3 partners with Community Action Council for the issuance of our project share fund and Energy Assistance, they can be reached at (360) 426-9726 or find more information on their website.

Below are a few other partners that may be able to help during these times:

  • Salvation Army - Belfair Community Church (360) 275-6031 Leave message for return call
  • Salvation Army - Matlock, Belfair, Hoodsport (360) 426-3091 Food and Gasoline Vouchers
  • Veterans Assistance – (360) 426-4546
  • Faith in Action – (360) 275-0535 providing services to seniors for food and medical
  • SPIPA – (360) 426-3990 ask for Debbie
  • Love Inc - (360) 426-3091 - Leave a message for return call
  • A Gift for Special Children - (360) 427-7058 - Leave message for return call
  • Turning Point – (877) 923-1212
  • Shelton Mason County Chamber 
  • Economic Development Council of Mason County
  • Olympic National Forest – Firewood Permit Information (360) 956-2402

1. The fake cure scam. Scammers are peddling bogus cures and vaccines. If you’re offered a drug or vaccine to fight coronavirus — especially by a company you’ve never heard of — you’re looking at a scam.

2. Phishing emails from the “World Health Organization” (WHO) and Internal Revenue Services (IRS). Scammers are sending out emails, texts and calls which appear to be from the WHO or the IRS, but are really an attempt to get you to share personal information.

3. Fake charities. Everyone wants to help those stricken by the virus, but be sure to check out the authenticity of a charity before making your donation.

4. Malicious websites. Scammers have set up websites full of information on COVID-19 with the intention of gaining access to your device. Don’t download any links or open attachments from non-reputable sources.

5. Fake funding scams. Criminals invent a “research team” supposedly on the verge of discovering a cure for COVID-19 — they just need your donation. Of course, all funds donated to this alleged team will go directly into the scammers’ pockets. Only donate to verified causes.

Tips from the Treasury Inspector General for Tax Administration (TIGTA)

  • The IRS is not going to contact you by telephone to ask you for your personal identification or financial information in order to provide you with an economic impact payment.
  • The IRS will never contact you and ask you to make any kind of payment using an iTunes card, gift card, prepaid debit card, money order, or wire transfer.
  • The IRS will never request personal or financial information by e-mail, text messages, letters, or any social media.
  • If you receive a call from someone claiming to be from the IRS asking for your personal identification or financial information in exchange for an economic impact payment, take the following action:
    • Hang up.
    • If you owe Federal taxes, or think you might owe taxes, call the IRS at 1-800-829-1040. IRS employees can help you with your payment questions.
    • If you do not owe taxes, report suspicious communications on TIGTA’s website at www.TIGTA.gov, and follow the prompts to report IRS-related coronavirus scams.

Inspector General George encourages taxpayers to be alert to phone and e-mail scams that use the IRS name and logo. Forward suspected scam e-mails to phishing@irs.gov. Do not open any attachments or click on any links in those e-mails. Also, be aware of other unrelated scams (such as saying you are a lottery or sweepstakes winner) and solicitations (such as debt relief offers) that fraudulently claim to be from the IRS.

 

Yes. You will continue to receive a bill as normal for electricity consumption at your home or business. If you have questions about your bill or energy use, do not hesitate to call us. Good communication is important, especially during this time.

  • Use our SmartHub app or my.pud3.org
  • Use PUD's bill drop boxes at the Johns Prairie Operations Center, Shelton Payment Center, and Belfair Payment Center.
  • Use PUD's new self-serve payment kiosk located at: 310 W. Cota St. in downtown Shelton. The kiosk accepts cash payments.
  • Use PUD's Automated Phone System by calling 1-844-255-3683

There is a new self-serve payment kiosk located at the downtown Shelton payment center at 310 West Cota Street. Customers can pay their bill 24/7. The kiosk takes all forms of payments and is in English or Spanish. Customers can make payments with cash, check, credit, or credit/debit card. Payments are in real time and reflect on the account immediately.

Visit our energy conservation page for steps you can take to control your energy use.

Here are PUD 3’s Top Tips to conserve:

Heating and Cooling

Almost half of a home’s energy use goes to heating and air conditioning. With the “Stay Home – Stay Healthy” order, many of us are at home when we would typically be at work or elsewhere. That means several hours of additional heating or cooling. Here’s a tip to help: set your thermostat at 68 degrees. For every degree you turn down your thermostat (and leave it there), you save between 1 and 3 percent on your energy use.

Make sure your thermostat is accurate. Use an instant-read cooking thermometer to check. If possible, upgrade to a smart thermostat.  When combined with an electric heat pump or forced-air system, PUD 3 offers $100 rebates on smart thermostats.

Heat pumps are an efficient way to heat and cool your Pacific Northwest home. PUD 3 can help get you on your way with a new heat pump rebate, with amounts that range from $800 to $1,600. Contact PUD 3 to see if you qualify.

If you have a heat pump, check it regularly to make sure it is operating the way it should. For example, backup or emergency heating should only turn on when outside temperatures drop below 30 degrees. If the “Auxiliary” or “Emergency” heat comes on at any other time, call your trusted HVAC company as soon as possible to remedy the situation.

Regularly check and clean your filters!  Heating and cooling systems run more efficiently (meaning they use less energy) with clean filters. PUD 3 recommends cleaning them at least once a year. Clean filters can also help avoid a costly heat pump failure.

Water Heaters

Water heating is the second biggest user of electricity in your home. PUD 3 recommends a check of your water heater to make sure it is set at 120 degrees. It’s an easy task:

 

If you want to be even more of an energy hawk, you can turn off your water heater at the breaker when you are finished using hot water for the day. Just turn it back on one hour before you intend to use it again. The water in the tank will remain hot for 24 hours.

New, energy-efficient water heaters can help save even more. If you are in the market for a new water heater, call PUD 3 first. We offer rebates starting at $600 for electric heat pump water heaters!

Clothes and Dish Washing

Since clothes washing can really hog hot water, save energy by using the cold-water cycle. Cold water cycles and the right laundry soap usually do a great job removing stains, from grass on your kids’ jeans to makeup on your favorite sweater. Same for your silks and delicates, they love to take a bath in cold water.

Don’t waste energy by only running partial loads of laundry, or just a few dishes in the dishwasher. Washing full loads are much more efficient.

If you are spring cleaning and washing bulky items, hang them in the sun to dry. Your regular dryer uses much more energy and doesn’t add that fresh outdoor fragrance.

Save energy by upgrading to a qualifying EnergyStar washer with a $30 PUD 3 rebate, or $50 rebates for an eligible EnergyStar dryer. Before buying a washer or dryer, please contact PUD 3 to make sure your unit qualifies.

Cooking

You may be doing a lot more home cooking these days, especially since many of our favorite restaurants are closed.

If this describes you, consider cooking without your oven.

First on the list is using the barbecue during nice weather. Charcoal or propane replaces electricity, and that’s a bonus.

Pressure cookers like Instant Pot are all the rage now and with good reason. For example, cooking a pot roast in the oven usually uses about six kilowatt-hours of energy. A pressure cooker does the job using only between one and two kilowatt-hours. That’s an energy savings of up to 70%!

Instead of the oven, also think about using small electric pans, toaster ovens, convection ovens, air fryers, or crockpots for typical meals. Those appliances all use less electricity.

Lighting

Were you one of the lucky recipients of PUD 3’s FREE LED bulbs last year? Hopefully, they’re still not sitting in their box. If they are, break them out and convert as many of your old bulbs to LED as possible. The new bulbs use 85 percent less energy than the alternative, and that translates into a lot of saved kilowatt-hours! Even if you have lots of LED bulbs in your home, turn them off when they are not needed. Open the curtains and blinds. Let the natural light in!

Computing – Right Tool for the Job

Working and schooling from home mean more devices plugged in most of the day. There are some wise ways to control the energy used in your home classroom and office:

Don’t kill mosquitos with a sledgehammer. If you have a laptop, and it meets your computing needs, use it instead. A desktop computer with a monitor can use up to four times more energy than a laptop to operate.

  • EnergyStar certified computers, monitors, printers, modems, and routers operate more efficiently than standard models.
  • Set computers and monitors to “hibernate” after 15 minutes of inactivity.
  • Consider a smart power strip for your media center or computer area so you can turn off everything at once.

Monitor & Track Your Success!

When you add everything up, one of the most important things you can do is monitor your energy usage to see if your conservation efforts are working. And, if so, how much? Use Mason PUD 3’s SmartHub app to check hourly energy use for your individual account. You can also see how much electricity you are using by logging into your account at my.pud3.org. If you have any questions, our friendly customer service staff at 360-426-0777 is ready, willing, and able to help you better understand your usage.

Call us at 360-426-8255. We still have customer service reps available during normal business hours (Monday - Friday 8:00 a.m. – 5:00 p.m.). During the Governor’s stay-at-home order, the PUD is operating with a reduced staff, so we apologize in advance as our hold times could be increased. Because we are committed to you and want to make sure we answer your questions - you can also contact us through the “Question? Power Outage?” button at the top of your SmartHub home screen or email us at web@masonpud3.org.

Call us at 360-426-8255. We still have customer service reps available during normal business hours (Monday - Friday 8:00 a.m. – 5:00 p.m.). During the Governor’s stay-at-home order, the PUD is operating with a reduced staff, so we apologize in advance as our hold times could be increased. Because we are committed to you and want to make sure we answer your questions - you can also contact us through the “Question? Power Outage?” button at the top of your SmartHub home screen or email us at web@masonpud3.org.

Call us at 360-426-0888. We still have engineering staff available during normal business hours (Monday - Friday 8:00 a.m. – 5:00 p.m.). During the Governor’s stay-at-home order, the PUD is operating with a reduced staff, so we apologize in advance as our hold times could be increased. Because we are committed to you and want to make sure we answer your questions - you can also contact us through the “Question? Power Outage?” button at the top of your SmartHub home screen or email us at web@masonpud3.org.

You can either round up your bill or donate to Project Share. If you round up your bill to the nearest dollar each month through the PUD’s “Round-Up” program, your extra change can help a family in need keep the heat on through the winter months. Project Share is an assistance program started in 1983 to assist low-income customers, as certified by Community Action Council, with their electric bills. Find out more here.

No. Electrical utilities and telecommunications providers are critical infrastructure industries. Even with the Governor’s “Stay Home, Stay Healthy” order, we will continue our work to provide the crucial services our community needs.

We are focused on maintaining a healthy workforce and keeping key personnel - such as line workers and customer service representatives - available so we can continue to provide the reliable service our customers expect.

PUD 3 lineman are, as always, on-call for outages and other power-related emergencies. 

PUD 3 linemen are, as always, on-call for outages and other power-related emergencies.

Report outages as usual by using PUD 3’s SmartHub App, going to my.pud3.org, or by calling (360) 426-8255. Don’t call 911 for power outages unless there is a fire, injury or immediate danger.

Remember, it is always good to be ready for possible power outages. Put together an emergency kit. Visit the Red Cross website to learn how to prepare for an emergency, stay safe and comfortable.

We are practicing social distancing at our offices and while working in the field. 

If you see our crews working in your neighborhood, smile and wave, but please stay away from the work zone. For other interactions with PUD 3 employees, observe the six-foot social distancing recommendation to keep everyone healthy.

Scientists agree that the main means by which the COVID-19 virus jumps from an infected person to its next host is by hitching a ride in the tiny droplets that are sprayed into the air with each cough or sneeze. But with deliveries now at holiday levels as locked-down people shop online rather than in person, people are concerned about catching the coronavirus from the mail and parcels the mail carriers keeps delivering. While the risk is low, you may still want to sign up for paperless billing and reduce the risk and help unburden the mail system.  It's as easy as 1-2-3! Here's how: 1. Login to your PUD 3 SmartHub App. 2. Select the 'Settings' icon. 3. Choose 'Paperless Bill Settings' and switch your paperless setting to 'ON'...You’re all set and Paperless!

Our employees' health, safety and well-being, along with their families and our customers, is our top priority. The PUD made the decision to close its offices to the public to help stop the spread of COVID-19 and keep employees and customers safe from the virus. 

This is still to be determined. The PUD has initiated its Pandemic Response Plan and continues to closely monitor the COVID-19 pandemic.

 

 

The situation evolves rapidly and may continue to require rapid decision making form PUD leadership. We are committed to keeping our customers informed on what we know and impacts that may affect you. Please check our website, Facebook and Instagram for more information. 

Helpful Links

http://coronavirus.wa.gov/

https://www.cdc.gov/

https://www.co.mason.wa.us/COVID-19/index.php

 

 

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