The health of our community is a priority during the COVID-19 emergency. To keep you and our employees safe, lobbies are closed at our Payment Centers and at Johns Prairie. PUD 3 has suspended disconnections, disconnect notices and late fees. Be mindful of the energy use at your home and its effect on your bill. If you have any questions or concerns, call our customer service representatives for help and guidance. To do business with us: Use our SmartHub app or my.pud3.org to contact us, report an outage, pay your bill, or manage your account. Pay your bill using the buttons on your phone at 1-844-255-3683. Use PUD 3’s convenient bill drop boxes. Use PUD 3's payment kiosk at 310 W Cota St. office to make cash, check, or card payments on your account, 24/7. Call us at (360) 426-8255 or email hello@masonpud3.org for regular business. Review the Assistance Programs available on our website for resources. Learn more by visiting our COVID-19 page.

En repuesta a el virus COVID-19:: Las oficinas públicas de PUD estan CERRADAS A EL PUBLICO hasta pronto aviso Nuestros representates de servicio al cliente aún están trabajando y están listos para ayudarte!! Llámanos al 360 426-8255 Necesitas pagar tu factura? • Utiliza la application SmartHub o visitanos en linea en my.pud3.org • Utiliza nuestras buzones de deposito. • Utiliza el nuevo quiosco localizado en 310 W Cota St en el centro de Shelton. Chécalo en acción! 

PUD 3 Response to COVID-19

PUD 3 Response to COVID-19

As the situation involving COVID-19 continues to evolve, we are taking significant steps to protect the health and safety of our employees and community.

PUD 3 has a huge responsibility to its customers and employees. Electrical utilities and telecommunications providers are critical infrastructure industries. Even with the Governor’s “Stay Home, Stay Healthy” order, we will continue our work to provide the crucial services our community needs.

Effective Monday, March 16, all PUD 3 offices were closed to the public. This includes our John's Prairie Operations Center, and our customer service offices in downtown Shelton and Belfair.

Customers can do business with us online and by phone:

Customers with account, billing or service needs may still call our Customer Service Representatives at (360) 426-8255, Monday through Friday, 8:00 a.m. to 5:00 p.m. or send us an email, hello@masonpud3.org.

  • Use PUD 3’s SmartHub app or my.pud3.org to contact the PUD, report an outage, pay bills, or manage accounts.
  • Pay your bill using the buttons on your phone by dialing 1-844-255-3683.
  • Use the PUD’s convenient bill drop boxes at the Johns Prairie Operations Center, Downtown Shelton Payment Center, and Belfair Payment Center.
  • Pay bills at the PUD’s kiosk at the Shelton Payment Center at 310 West Cota Street. The kiosk accepts cash payments and is open 24/7.

FREQUENTLY ASKED QUESTIONS (and our answers!):

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Our employees' health, safety and well-being, along with their families and our customers, is our top priority. The PUD made the decision to close its offices to the public to help stop the spread of COVID-19 and keep employees and customers safe from the virus. 

This is still to be determined. The PUD has initiated its Pandemic Response Plan and continues to closely monitor the COVID-19 pandemic.

 

 

  • Use our SmartHub app or my.pud3.org
  • Use PUD's bill drop boxes at the Johns Prairie Operations Center, Shelton Payment Center, and Belfair Payment Center.
  • Use PUD's new self-serve payment kiosk located at: 310 W. Cota St. in downtown Shelton. The kiosk accepts cash payments.
  • Use PUD's Automated Phone System by calling 1-844-255-3683

During the coronavirus emergency, PUD 3 has suspended disconnections, disconnect notices, and waived late fees.

If you are concerned about keeping your account current, we can help you figure out how to move forward. The best thing you can do is call us at (360) 426-8255 and talk about your options. We can set up payment arrangements and get you in contact with agencies that can help you with your bills, such as Project Share, the Community Action Council, and other resources.

No. Electrical utilities and telecommunications providers are critical infrastructure industries. Even with the Governor’s “Stay Home, Stay Healthy” order, we will continue our work to provide the crucial services our community needs.

We are focused on maintaining a healthy workforce and keeping key personnel - such as line workers and customer service representatives - available so we can continue to provide the reliable service our customers expect.

PUD 3 lineman are, as always, on-call for outages and other power-related emergencies. 

Call us at 360-426-8255. We still have customer service reps available during normal business hours (Monday - Friday 8:00 a.m. – 5:00 p.m.). During the Governor’s stay-at-home order, the PUD is operating with a reduced staff, so we apologize in advance as our hold times could be increased. Because we are committed to you and want to make sure we answer your questions - you can also contact us through the “Question? Power Outage?” button at the top of your SmartHub home screen or email us at web@masonpud3.org.

Call us at 360-426-0888. We still have engineering staff available during normal business hours (Monday - Friday 8:00 a.m. – 5:00 p.m.). During the Governor’s stay-at-home order, the PUD is operating with a reduced staff, so we apologize in advance as our hold times could be increased. Because we are committed to you and want to make sure we answer your questions - you can also contact us through the “Question? Power Outage?” button at the top of your SmartHub home screen or email us at web@masonpud3.org.

Yes. You will continue to receive a bill as normal for electricity consumption at your home or business. If you have questions about your bill or energy use, do not hesitate to call us. Good communication is important, especially during this time.

There is a new self-serve payment kiosk located at the downtown Shelton payment center at 310 West Cota Street. Customers can pay their bill 24/7. The kiosk takes all forms of payments and is in English or Spanish. Customers can make payments with cash, check, credit, or credit/debit card. Payments are in real time and reflect on the account immediately.

You can either round up your bill or donate to Project Share. If you round up your bill to the nearest dollar each month through the PUD’s “Round-Up” program, your extra change can help a family in need keep the heat on through the winter months. Project Share is an assistance program started in 1983 to assist low-income customers, as certified by Community Action Council, with their electric bills. Find out more here.

PUD 3 linemen are, as always, on-call for outages and other power-related emergencies.

Report outages as usual by using PUD 3’s SmartHub App, going to my.pud3.org, or by calling (360) 426-8255. Don’t call 911 for power outages unless there is a fire, injury or immediate danger.

Remember, it is always good to be ready for possible power outages. Put together an emergency kit. Visit the Red Cross website to learn how to prepare for an emergency, stay safe and comfortable.

Call us at 360-426-8255. We still have customer service reps available during normal business hours (Monday - Friday 8:00 a.m. – 5:00 p.m.). During the Governor’s stay-at-home order, the PUD is operating with a reduced staff, so we apologize in advance as our hold times could be increased. Because we are committed to you and want to make sure we answer your questions - you can also contact us through the “Question? Power Outage?” button at the top of your SmartHub home screen or email us at web@masonpud3.org.

We are practicing social distancing at our offices and while working in the field. 

If you see our crews working in your neighborhood, smile and wave, but please stay away from the work zone. For other interactions with PUD 3 employees, observe the six-foot social distancing recommendation to keep everyone healthy.

Scientists agree that the main means by which the COVID-19 virus jumps from an infected person to its next host is by hitching a ride in the tiny droplets that are sprayed into the air with each cough or sneeze. But with deliveries now at holiday levels as locked-down people shop online rather than in person, people are concerned about catching the coronavirus from the mail and parcels the mail carriers keeps delivering. While the risk is low, you may still want to sign up for paperless billing and reduce the risk and help unburden the mail system.  It's as easy as 1-2-3! Here's how: 1. Login to your PUD 3 SmartHub App. 2. Select the 'Settings' icon. 3. Choose 'Paperless Bill Settings' and switch your paperless setting to 'ON'...You’re all set and Paperless!

The situation evolves rapidly and may continue to require rapid decision making form PUD leadership. We are committed to keeping our customers informed on what we know and impacts that may affect you. Please check our website, Facebook and Instagram for more information. 

Helpful Links

http://coronavirus.wa.gov/

https://www.cdc.gov/

https://www.co.mason.wa.us/COVID-19/index.php

 

 

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