The health of our community is a priority during the COVID-19 emergency. To keep you and our employees safe, lobbies are closed at our Payment Centers and at Johns Prairie. PUD 3 has suspended disconnections, disconnect notices and late fees. Be mindful of the energy use at your home and its effect on your bill. If you have any questions or concerns, call our customer service representatives for help and guidance. To do business with us: Use our SmartHub app or to contact us, report an outage, pay your bill, or manage your account. Pay your bill using the buttons on your phone at 1-844-255-3683. Use PUD 3’s convenient bill drop boxes. Use PUD 3's payment kiosk at 310 W Cota St. office to make cash, check, or card payments on your account, 24/7. Call us at (360) 426-8255 for regular business. Review the Assistance Programs available on our website for resources. Learn more by visiting our COVID-19 page.

En repuesta a el virus COVID-19:: Las oficinas públicas de PUD estan CERRADAS A EL PUBLICO hasta pronto aviso Nuestros representates de servicio al cliente aún están trabajando y están listos para ayudarte!! Llámanos al 360 426-8255 Necesitas pagar tu factura? • Utiliza la application SmartHub o visitanos en linea en • Utiliza nuestras buzones de deposito. • Utiliza el nuevo quiosco localizado en 310 W Cota St en el centro de Shelton. Chécalo en acción! 

Bringing Fiber to Your Home

Bringing Fiber to Your Home

Make your connection to the world...
at light speed!


Mason PUD 3’s fiber optic network reaches many areas of its service territory.

First, confirm fiber availability in your area:

  • Call PUD 3's Telecom Team at 360-426-8255 to find out if your location is fiber-ready. Service areas are limited, so you may require a line extension.
  • If fiber is available, choose an authorized retail provider for fiber optic services. Connection, speed, and monthly fees may vary by retailer.
  • If there is no fiber in your area, or if fiber close to your home, submit a fiber construction inquiry.

How do I prepare for PUD 3 Fiber?

There are some things you can do to make it easier:

First, look up. Now look down. How does the electricity get to your home?

  • OVERHEAD: If it is overhead, you may have an easy path, but we want to talk with you about it.
  • UNDERGROUND: If it is underground, that’s going to take a little more discussion with us.

Once you know what type of service you have, fill out an application for Fiber Optic Network Construction and turn it in to the PUD.

How much will it cost?

PUD 3’s engineering staff is specially trained to design a safe, legal, and cost-effective plan to connect your new home or business to PUD 3’s fiber optic network. Because there are so many variables, we do not give “rough estimates” for specific jobs.

All customers must submit an application for fiber service in order to receive a cost estimate.

This handout may offer a better explanation.


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