Billing

Billing

Learn more about PUD 3's billing procedures.

As a valued customer of PUD 3, it is our goal to provide you with the right tools to help you become an expert on your energy usage. 

If you have any questions, please call customer service at (360) 426-8255.

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PUD 3 receives meter reads daily from the wireless advanced meters in its service territory and generates bills each work day of the month. PUD 3 bills its customers on a monthly basis. 

A simple residential bill is calculated by multiplying your kWh usage by the energy rate and adding the daily system charge for the number of days in the billing cycle (plus applicable taxes and fees). 

All bills are due 21 days from the bill date. Bills become delinquent 28 days from the bill date. If a customer has not paid their bill or made satisfactory payment arrangements within 28 days of the billing, the PUD will send the customer a past due notice and assess a late fee. The purpose of the notice is intended to inform the customer that failure to make a payment or satisfactory payment arrangements within seven (7) days may result in the disconnection of service without further notice. To avoid this, customers may choose a more convenient time of the month for their bill to be due. 

Customers have the option to receive their monthly utility bill via email in addition to, or in lieu of, their regular paper bill. 

The late fee is $7.50 or 1.5% of the total past due balance, whichever is greater. 

While your bill is only sent once per month, customers are able to see their daily usage data on the SmartHub app or at my.pud3.org. 

The basic measure for electricity is the kilowatt-hour (kWh). One (1) kWh is the amount of electrical energy required to operate a 100-watt light bulb for ten hours. 

Your electric bill shows how many kilowatt-hours are used, as measured by PUD 3's electrical meter at your house or business. This is similar to the odometer on your car. The meter continuously 'counts' the amount of kilowatt hours used. 

Your electric bill is based on the amount of kilowatt-hours used (multiplied by the per kilowatt hour rate), plus a system charge. 

The PUD calculates energy consumption with solid-state watt-hour meters and receives a reading from your meter on a daily basis. You can check your daily usage on the PUD 3 SmartHub app, at my.pud3.org, or read your own meter to monitor your consumption. 

To read your meter, simply look at the digital display on the meter for the number of Kwh used since your meter was installed. Compare that number to the number displayed on your previous bill. The display will scroll through different registers, so wait until the letters on the left read "KWH." The difference between the two reads is the amount of electricity the home used since the last billing. 

 

In some cases, meter readings are estimated and "Estimated Statement" is printed on the customer's bill. 

In these cases, the billing system will estimate a customer's usage based on the length of the billing cycle, previous usage for corresponding billing periods, and PUD staff may make adjustments based on other factors and weather conditions. 

If an estimated bill is issued, any difference between estimated and actual usage will automatically be corrected on the next bill when an actual read is obtained. 

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