If you have been disconnected for non-payment, contact our office at hello@masonpud3.org or by calling 360-426-8255 to make payment arrangements and be reconnected the same day. If you are concerned you are at risk of being disconnected call our customer service department for help. We want to see all of our customers stay connected.

Contact Us

To Speak with a Customer Service Representative:

Through email at hello@masonpud3.org

Through your SmartHub account at my.PUD3.org.

Call us at 360-426-8255

To pay your bill by phone, call 1-844-255-3683.

To Report an Outage or Downed Power Line:

Call the Outage Hotline at 360-426-8255

Through your SmartHub account at my.PUD3.org.

To Speak to Engineering:

Call 360-426-0888

To Speak to Conservation:

Call 360-426-0777

For more information, please select a PUD 3 location below.

Locations

Our offices are closed due to the COVID-19 Pandemic - see locations below for drop-box and kiosk locations.

Main Office: 2621 E Johns Prairie Rd., or call (360) 426-8255

Mailing Address: PO Box 2148 Shelton, WA 98584

Johns Prairie Operations Center

This is our main office. You'll find customer service, engineering, telecom, conservation, administration, and operations here. Drop box available on-site.