For reliability and efficiency, we have updated our official phone number for ALL customers to 360-426-8255. The PUD’s Belfair customer service number (360-275-2833) will no longer be operational as of February 1, 2023. Please update your contact information accordingly. You can still pay your bill using the buttons on your phone at 1-844-255-3683, or use SmartHub at my.pud3.org

Contact Us

Contact Us

To Speak with a Customer Service Representative: 

Through email at hello@masonpud3.org

Through your SmartHub account at my.PUD3.org.

Call us at 360-426-8255

To pay your bill by phone, call 1-844-255-3683.

To Report an Outage or Downed Power Line:

Call the Outage Hotline at 360-426-8255

Through your SmartHub account at  my.PUD3.org.

To Speak to Engineering:

Call 360-426-0888

To Speak to Conservation:

Call 360-426-0777

For more information, please select a PUD 3 location below.

Locations

Main Office: 2621 E Johns Prairie Rd., or call (360) 426-8255

Mailing Address: PO Box 2148 Shelton, WA 98584

Johns Prairie Operations Center

Johns Prairie Operations Center

This is our main office. You'll find customer service, engineering, telecom, conservation, administration, and operations here. Drop box available on-site.

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Belfair Payment Center

Belfair Payment Center

For a convenient payment center for our North Mason customers in Belfair. Drop box available on-site.

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Telecom Data Center

Telecom Data Center

This location is closed to the public but offers a convenient way to pay in downtown Shelton with a Drop box and 24-hour Kiosk available on-site.

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Pay My Bill

Pay My Bill

Payment options and locations. There are several convenient ways to pay your bill.

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