The health of our community is a priority during the COVID-19 emergency. To keep you and our employees safe, lobbies are closed at our Payment Centers and at Johns Prairie. PUD 3 has suspended disconnections, disconnect notices and late fees. Be mindful of the energy use at your home and its effect on your bill. If you have any questions or concerns, call our customer service representatives for help and guidance. To do business with us: Use our SmartHub app or to contact us, report an outage, pay your bill, or manage your account. Pay your bill using the buttons on your phone at 1-844-255-3683. Use PUD 3’s convenient bill drop boxes. Use PUD 3's payment kiosk at 310 W Cota St. office to make cash, check, or card payments on your account, 24/7. Call us at (360) 426-8255 for regular business. Review the Assistance Programs available on our website for resources. Learn more by visiting our COVID-19 page.

En repuesta a el virus COVID-19:: Las oficinas públicas de PUD estan CERRADAS A EL PUBLICO hasta pronto aviso Nuestros representates de servicio al cliente aún están trabajando y están listos para ayudarte!! Llámanos al 360 426-8255 Necesitas pagar tu factura? • Utiliza la application SmartHub o visitanos en linea en • Utiliza nuestras buzones de deposito. • Utiliza el nuevo quiosco localizado en 310 W Cota St en el centro de Shelton. Chécalo en acción! 

Electricity Related Scams

Electricity Related Scams


If you get a call from the "PUD" or the "Power Company" and you are not expecting a call... IT MAY BE A SCAM! Do not select ANY option to speak to a representative. Hang up and call PUD 3 directly at 360-426-8255.


Some things to watch for:

  • The caller ID may say Mason PUD 3.
  • Some scammers have recorded messages that sound similar to PUD 3 messages.
  • The caller may say electricity will be "cut off now" if you do not pay. They can sound very believable by quoting fictitious past due amounts and utility policies.
  • The caller may ask that you wire money to a certain person or buy a prepaid credit card for payment. PUD 3 will never ask for this.

THIS IS VERY IMPORTANT: If you have received a suspicious call about your electricity bill, hang up and call or visit one of PUD 3's office locations. Or you can check your account balances and make payments with PUD 3's secure online service at

You can also report suspicious calls or emails to the Mason County Sheriff's Office, the Washington State Attorney General’s Office or the Federal Trade Commission.

Other Electricity-Based Scams

Scammers may also use emails that look like they are coming from Mason PUD 3. Do not click on links in emails but go directly to to check your account and make secure payments. If you know of another utility or electricity-based scam that's going around Mason County, let us know by emailing

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Our Spanish speaking customers also seem to be targeted by a phone scam in which the caller poses to be from the "PUD" or the "Power Company". Please help to spread the word, and as always, be careful of phone scams!

(Some of our English speaking customers have also been targeted by this same scam as mentioned above- please be careful!)

ADVERTENCIA DE ESTAFAS! Por favor, comparta esta informacion!

advertencia de estafas

Si usted recibe una llamada del “PUD” o el “Power Company” y usted no está esperando una llamada… PUEDE SER UNA ESTAFA!

No seleccione ninguna opción para ser transferido. Cuelgue y llame al PUD directamente al 360 426-8255.

Las siguientes situaciones son estrategias muy comunes

  • El identificador de llamads puede decier PUD 3.
  • Algunos estafadores usan mensajes pre-grabados similares a los mensajes de PUD 3.
  • La persona llamando puede decir que la electridad será “suspendida ahora mismo” si usted no le paga. Pueden escucharse muy creíbles porque dicen reglas fictícias de nuestro departamento y dicen cantidades de dinero retrasadas que son falsas.
  • La persona llamando puede pedirle que envíe dinero a una persona determinada o que usted compre una tarjeta de crédito prepagada para hacerle un pago. El PUD nunca le pedirá que haga esto.


Si ha recibido una llamada sospechosa sobre su factura de electridad, cuelgue y llámenos (360-426-8255), o visite una de las oficinas del PUD 3. Usted también puede revisar su cuenta y hacer pagos con el servicio en línea seguro de PUD 3.

También puede reporter llamads sospechosas o correos electrónicos a la officina del Sheriff de Mason County, La oficina del Procurador General del Estado de Washington, o la Comisión Federal de Comercio.

Los estafadores pueden usar correos electrónicos que pueden parecerse a uno de los de PUD 3. No abra ningun enlace de estos correos electrónicos. Vaya directamente a para verificar su cuenta y hacer pagos seguros.

Si usted conoce de alguna otra estafa acerca de servicios de utilidates públicas en nuestro condado, háganoslo saber en

Space heaterNestled within claims to “slash utility bills,” companies market basic plug in electric space heaters as a new technology with magical performance. Often it includes a coupon or a deadline by which to secure your new heater. You’ll find a lot of trademarked fancy-words in these ads, but you’ll usually be hard pressed to find vital information such as the amount of energy the equipment uses. Call the PUD 3 conservation department to discuss your options on ways to heat your home or business at (360) 426-0777, or visit our space heater webpage

multi-layer insulation

This insulation technology doesn't seem to make a great improvement over standard insulation in Mason County's climate. There are studies that show an improvement in insulative qualities in a cooling climate (year-round hot locations), when the reflective insulation is installed properly. We have seen several cases where the installers of the Multi-Layer Insulation (MLI) have compressed the home's existing insulation during installation, which greatly reduces the insulating properties, resulting in a more poorly insulated home than when they started! Much of the advertised energy savings comes from the standard insulation which is installed in under-insulated homes in conjunction with the Multi-Layer Insulation product. Call the PUD 3 conservation department to discuss your options on ways to insulate your home or business at (360) 426-0777, or visit our insulation webpage

Fuse boxPUD 3 does not bill residential Sch 12 or small commercial Sch 20 accounts for power factor. To see if your account is being charged a power factor penalty, take a look at your monthly utility bill. It will appear near your energy and daily system charge if applicable. This is considered a scam because these companies claim to reduce your energy bill by correcting power factor, when the reality is, PUD 3 doesn't bill these residential and small commercial customers a power factor penalty!

A location will usually have a high power factor if it uses a large amount of motors, pumps, high intensity discharge lights with a ballast, or other inductive loads. If you are a Schedule 21 or 24 customer, PUD 3 will work with you to design and install appropriately sized capacitors to correct bad power factor.

Please call PUD 3's Service Engineering department at (360) 426-0888 if you have a question regarding power factor and your account.

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