Dec 02, 2020
Planned power outage is to upgrade equipment for reliability as well as prepare for... Read more
PUD 3 offices will remain closed for the foreseeable future. However, we can still be reached by phone at 360-426-8255. Mason PUD 3 is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. Learn more about PUD 3's response to COVID-19 and available customer support programs here.
If you get a call from the "PUD" or the "Power Company" and you are not expecting a call... IT MAY BE A SCAM! PUD 3 will never call you and threaten to disconnect your power if you don't send immediate payment. Do not select ANY option to speak to a representative. Hang up and call PUD 3 directly at 360-426-8255.
Some things to watch for:
THIS IS VERY IMPORTANT: If you have received a suspicious call about your electricity bill, hang up and call or visit one of PUD 3's office locations. Or you can check your account balances and make payments with PUD 3's secure online service at my.PUD3.org.
You can also report suspicious calls or emails to the Mason County Sheriff's Office, the Washington State Attorney General’s Office or the Federal Trade Commission.
Scammers may also use emails that look like they are coming from Mason PUD 3. Do not click on links in emails but go directly to my.pud3.org to check your account and make secure payments. If you know of another utility or electricity-based scam that's going around Mason County, let us know by emailing firstname.lastname@example.org.
Our Spanish speaking customers also seem to be targeted by a phone scam in which the caller poses to be from the "PUD" or the "Power Company". Please help to spread the word, and as always, be careful of phone scams!
(Some of our English speaking customers have also been targeted by this same scam as mentioned above- please be careful!)
ADVERTENCIA DE ESTAFAS! Por favor, comparta esta informacion!
Si usted recibe una llamada del “PUD” o el “Power Company” y usted no está esperando una llamada… PUEDE SER UNA ESTAFA!
No seleccione ninguna opción para ser transferido. Cuelgue y llame al PUD directamente al 360 426-8255.
Las siguientes situaciones son estrategias muy comunes
ESTO ES MUY IMPORTANTE:
Si ha recibido una llamada sospechosa sobre su factura de electridad, cuelgue y llámenos (360-426-8255), o visite una de las oficinas del PUD 3. Usted también puede revisar su cuenta y hacer pagos con el servicio en línea seguro de PUD 3.
También puede reporter llamads sospechosas o correos electrónicos a la officina del Sheriff de Mason County, La oficina del Procurador General del Estado de Washington, o la Comisión Federal de Comercio.
Los estafadores pueden usar correos electrónicos que pueden parecerse a uno de los de PUD 3. No abra ningun enlace de estos correos electrónicos. Vaya directamente a my.PUD3.org para verificar su cuenta y hacer pagos seguros.
Si usted conoce de alguna otra estafa acerca de servicios de utilidates públicas en nuestro condado, háganoslo saber en email@example.com
Don’t fall for the “Fat Finger” dialing scam. Sneaky scammers try to get telephone numbers that are one or two digits off from the number of a trusted business. Then, if you misdial, the person answering the phone tries to get personal information, sell you expensive services you don’t need, or try to get your credit card information by any means.
Always make sure you dial the correct number. Mason PUD 3’s main business number is 360-426-8255. Our pay-by-phone number is 1-844-255-3683.
If you think you’ve misdialed, hang up and check our website for the correct contact numbers.
Nestled within claims to “slash utility bills,” companies market basic plug in electric space heaters as a new technology with magical performance. Often it includes a coupon or a deadline by which to secure your new heater. You’ll find a lot of trademarked fancy-words in these ads, but you’ll usually be hard pressed to find vital information such as the amount of energy the equipment uses. Call the PUD 3 conservation department to discuss your options on ways to heat your home or business at (360) 426-0777, or visit our space heater webpage.
This insulation technology doesn't seem to make a great improvement over standard insulation in Mason County's climate. There are studies that show an improvement in insulative qualities in a cooling climate (year-round hot locations), when the reflective insulation is installed properly. We have seen several cases where the installers of the Multi-Layer Insulation (MLI) have compressed the home's existing insulation during installation, which greatly reduces the insulating properties, resulting in a more poorly insulated home than when they started! Much of the advertised energy savings comes from the standard insulation which is installed in under-insulated homes in conjunction with the Multi-Layer Insulation product. Call the PUD 3 conservation department to discuss your options on ways to insulate your home or business at (360) 426-0777, or visit our insulation webpage.
PUD 3 does not bill residential Sch 12 or small commercial Sch 20 accounts for power factor. To see if your account is being charged a power factor penalty, take a look at your monthly utility bill. It will appear near your energy and daily system charge if applicable. This is considered a scam because these companies claim to reduce your energy bill by correcting power factor, when the reality is, PUD 3 doesn't bill these residential and small commercial customers a power factor penalty!
A location will usually have a high power factor if it uses a large amount of motors, pumps, high intensity discharge lights with a ballast, or other inductive loads. If you are a Schedule 21 or 24 customer, PUD 3 will work with you to design and install appropriately sized capacitors to correct bad power factor.
Please call PUD 3's Service Engineering department at (360) 426-0888 if you have a question regarding power factor and your account.