PUD 3 offices will remain closed for the foreseeable future. However, we can still be reached by phone at 360-426-8255. Mason PUD 3 is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. Learn more about PUD 3's response to COVID-19 and available customer support programs here.

Moving In or Moving Out

Moving In or Moving Out

Welcome home.

startstopservice.jpgWe want to make your experience of moving in or moving out as easy as possible.

Set up an account or stop service online, or you can call us at (360) 426-8255.

A Request for Service Requires a Credit Application

Protecting your personal information and credit is very important to us.

A credit application helps us determine if a deposit is needed from new customers. This also helps prevent unauthorized changes to an account. Federal Law (the Fair and Accurate Credit Transactions Act) requires us to use rigorous measures to identify, detect, and lessen the chance of identity theft.

Moving In?

To start service, you will need:

  1. Social Security Number or two forms of alternate identification (one photo identification).
  2. New service address - We may ask for additional address verification such as a lease agreement or title paperwork.
  3. New service start date - Requests online can be made no sooner than two days from the date of application. 

Start new residential service here

Account Setup Fees 

There is a $25.00 setup fee to open an account during regular business hours. 

Security Deposits

We offer two different billing options:

  • Prepaid Billing - Choosing the prepaid billing option avoids having to pay a security deposit.
  • Postpaid Billing - Choosing the postpaid billing option may require up-front payment of a security deposit. Security deposits are calculated based on your credit and a minimum of $100 or up to two times the highest bill at this service address. You will be notified of any required deposit within one business day of submitting your application.

Commercial Accounts

In addition, commercial accounts require a completed commercial application for credit, business guaranty, and a security deposit. The deposit is applied when the account is finalized. Contact customer service at (360) 426-8255 to see if your account qualifies for prepaid billing.

Moving Out?

Login to your SmartHub account here to schedule a disconnection of your service, or call customer service at (360) 426-8255.

Helpful Links

Check out the complete list of PUD 3's fees and rate schedules.

View our Service Rules & Regulations on our Document Archives page.

Banner 3