The health of our community is a priority during the COVID-19 emergency. To keep you and our employees safe, lobbies are closed at our Payment Centers and at Johns Prairie. PUD 3 has suspended disconnections, disconnect notices and late fees. Be mindful of the energy use at your home and its effect on your bill. If you have any questions or concerns, call our customer service representatives for help and guidance. To do business with us: Use our SmartHub app or to contact us, report an outage, pay your bill, or manage your account. Pay your bill using the buttons on your phone at 1-844-255-3683. Use PUD 3’s convenient bill drop boxes. Use PUD 3's payment kiosk at 310 W Cota St. office to make cash, check, or card payments on your account, 24/7. Call us at (360) 426-8255 for regular business. Review the Assistance Programs available on our website for resources. Learn more by visiting our COVID-19 page.

En repuesta a el virus COVID-19:: Las oficinas públicas de PUD estan CERRADAS A EL PUBLICO hasta pronto aviso Nuestros representates de servicio al cliente aún están trabajando y están listos para ayudarte!! Llámanos al 360 426-8255 Necesitas pagar tu factura? • Utiliza la application SmartHub o visitanos en linea en • Utiliza nuestras buzones de deposito. • Utiliza el nuevo quiosco localizado en 310 W Cota St en el centro de Shelton. Chécalo en acción! 

Moving In or Moving Out

Moving In or Moving Out

Welcome home.


We want to make your experience of moving in or moving out as easy as possible.

You can call us or stop by any of our offices to set up an account or stop service.


A Request for Service Requires a Credit Application

Protecting your personal information and credit is very important to us.

A credit application helps us determine if a deposit is needed from new customers. This also helps prevent unauthorized changes to an account. Federal Law (the Fair and Accurate Credit Transactions Act) requires us to use rigorous measures to identify, detect, and lessen the chance of identity theft.

Residential Service Credit Application

Commercial Service Credit Application

You can find PUD 3's Service Rules & Regulations in the Document Archives.

PUD 3 Document Archives


Security Deposit Setup Fees

For Residential Customers

There is a $25.00 setup fee to open a residential account. A security deposit may be required when starting service. However, residential customers have a choice of a Pre-Pay account that requires no security deposit. Account deposits are credited back to the residential account after 12 months of excellent payment history.

For Commercial Customers

Commercial customers are charged $25.00 to open an account. They must provide a security deposit, which is applied when the account is finalized.

Security Deposits

Deposit amount may equal an estimate of two times the highest bill.
Check out the complete list of our fee and rate schedules.


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