May 24, 2023
Customers in the affected area have been notified by mail. Read more
Free yourself up with PrePay.
Review the PrePay Policy to see if PrePay is right for you.
To learn more about PrePay, contact Customer Service at (360) 426-8255.
WILL MY ELECTRIC SERVICE BE DIFFERENT IF I AM ON PREPAY?
No. You will have the same reliable electric service you’ve always had. Since you will receive low balance and pending disconnect notifications prior to disconnect, you will know if you are experiencing a power outage or have just run out of money on your PrePay account.
HOW DO I MAKE PREPAY WORK FOR ME?
Prepay works best for people who want to take control of their electric account and energy use. By monitoring your consumption on a regular basis, you will notice patterns in your day-to-day use. Monitoring and controlling daily usage can help keep your power costs down.
HOW CAN I CHECK MY BALANCE?
You can log in to my.pud3.org or download our SmartHub App for mobile devices to get your up-to-the-minute account balance. When you set up your PrePay account you will provide a primary phone number to receive automated calls when your balance gets low. You can also opt into emails and texts through SmartHub.
IF I ALREADY HAVE A TRADITIONAL ACCOUNT, CAN I SWITCH TO PREPAY?
Yes! You can switch to a PrePay* account even if you already have service with PUD 3. Your existing deposit will be applied to your current account balance, with any remaining amount being applied as a credit to your PrePay account. If your account has a balance due when enrolling into PrePay, you can set up on a PrePay arrangement plan that will allow that balance to be paid off over time. When an account is in arrears when converting to PrePay, all future payments made are split 75/25 with 75% applied as payment toward future usage and 25% covering any owed balance.
*Some restrictions may apply.
WHAT IF MY PREPAY ACCOUNT RUNS LOW AND IS DISCONNECTED?
PrePay is a self-managed program. You will receive a low balance notice by phone call, email or text message based on the notification preferences you set on your account. This will give you time to purchase power before the meter stops.
If you do not purchase more power, the meter will stop, and the power will turn off. Once a payment is made, your power will be reconnected.
IS PREPAY THE RIGHT CHOICE FOR ME?
Would it be easier for you to make weekly or biweekly payments rather than one large payment each month? If so, PrePay may be right for you.
Statistics indicate that PrePay electricity programs help lower electric consumption due to customer awareness of usage patterns. Any customer interested in monitoring his or her electric use would benefit from our PrePay program.
WILL I PAY A DEPOSIT FOR PREPAY?
No. PrePay customers do not pay a deposit. In fact, if you are currently on traditional postpaid billing, switching to the PrePay program puts your deposit money to work for you now!
HOW MUCH WILL IT COST TO SET UP A PREPAY ACCOUNT?
New customers electing to sign-up for a PrePay account must pay the normal set-up fee as adopted by the PUD 3 Board of Commissioners, and a minimum $30.00 initial energy purchase.
HOW MUCH MONEY SHOULD I KEEP IN MY PREPAY ACCOUNT?
That is entirely up to you! The beauty of the PrePay program is that it fits YOUR budget. You can buy enough energy to last until payday, or you can buy enough to last several months. The choice is yours!
HOW DO I MAKE PAYMENTS?