PUD 3 offices will remain closed for the foreseeable future however we can still be reached by phone at 360-426-8255. Mason PUD 3 is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. Learn more about PUD 3's response to COVID-19 or for more information about the PUD's COVID-19 Customer Support Program here.

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Here's How You Can Help

Here's How You Can Help

You can help us get the power back on during an outage, especially in the colder fall and winter months.

When there’s a big outage, our linemen sometimes have to bring sections of customers back on bit by bit.

Outage Center - Cold Load PickupWe can see problems if lots of electrical devices that use plenty of power (like water heaters, space heaters, and electric heating systems), all try to come back on at the same time. This large rush of current is called “cold load pickup”, and it can sometimes cause problems on the system. That’s why linemen sometimes have to bring customers back on in stages, delaying restoration times for all customers.

If you follow our advice, and turn off those energy hogs until at least 20 minutes after power has been restored, everyone can get their electricity back on faster.

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