COVID - PHONE SCAM ALERT! Customers are reporting calls from individuals claiming to be from the PUD to collect payments. PUD 3 has suspended disconnections, disconnect notices, and late fees. THIS IS MOST LIKELY A SCAM! Do not select ANY option to speak to a representative. Hang up and call PUD 3 directly at 360-426-8255. Learn more by visiting our COVID-19 page.

Advertencia de Estafas! Varios clientes han reportado llamadas de individuos haciendose pasar por trabajadores de PUD para cobrar pagos. PUD 3 ha suspendido los cortes, las notas de retraso y desconnecion, como recargos por retraso de pagos. Si recibe una llamada acerca de esto, LO MAS PROBABLE ES QUE SEA UNA ESTAFA! No seleccione ninguna opcion para hablar con un representante. Cuelgue y llame Directamente a PUD 3 directamente al numero 360 426-8255.

En repuesta a el virus COVID-19:: Las oficinas públicas de PUD estan CERRADAS A EL PUBLICO hasta pronto aviso Nuestros representates de servicio al cliente aún están trabajando y están listos para ayudarte!! Llámanos al 360 426-8255 Necesitas pagar tu factura? • Utilize la application SmartHub o visitanos en linea en • Utilize nuestras buzones de deposito. • Utilize el nuevo quiosco ubicado en 310 W Cota St en el centro de Shelton. Chécalo en acción! 

Power Outage/Emergency Preparedness

Power Outage/Emergency Preparedness

Don't get caught in the dark without a plan.

Sudden power outages and disasters can occur without warning. They can be frustrating and troublesome, especially if they last for a long time. For prolonged power outages, follow the steps below to keep the members of your household as comfortable as possible until the situation is resolved. 

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Here are a few emergency supplies you should have:

  • Three-day supply of drinking water
  • Non-perishable food that is easy to prepare
  • Radio, battery-powered or hand-crank
  • Flashlights and fresh batteries
  • First aid kit
  • Whistle
  • Manual can opener
  • Moist towelettes, garbage bags, and plastic ties for personal sanitation
  • Extra blankets and warm clothing, including a hat
  • Sleeping bags
  • Clock, battery-powered or wind-up
  • Any special medications you may need.
  • If you have pets, food and water for them.
  • Cash
  • A plastic tub or backpack so you can keep these things together.
  • Don’t forget where you store it.
  • Check out the FEMA Emergency Supply List.
  • Check out the Red Cross Emergency Kit website.

Disasters don't plan ahead. You can!

  • Make an emergency plan today - Your family may not be together if a disaster strikes, so it is important to know which types of disasters could affect your area. Know how you’ll contact on another and reconnect if separated. Establish a family meeting place that’s familiar and easy to find. As you prepare your plan, tailor your plans and supplies to your specific daily living needs and responsibilities. Download and fill out a family emergency plan or use it as a guide to create your own. Be sure to practice your plan with your family and/or household.

  • Help neighbors -  Check on your neighbors, almost half of Americans expect to rely on their neighbors after a disaster. Your neighbor might have to rely on you, will you be ready? Learn skills you need to help yourself and others until help can arrive. Take the training Until Help Arrives.

Visit the following links to learn more:

Hazards most likely to hit this region:




Know how to access community resources

  • The quickest, easiest, and most efficient way to report a power outage is on our SmartHub app. Download it and setup an account today. Click the links below, or visit for the web-version. 

Available on iOS / iPhone Available on Android




Power Outage Tips

  • During an outage, open the refrigerator and freezer doors as seldom as possible. Don’t leave them open very long. Food will stay frozen for about 72 hours in an unopened, non-operating freezer.

  • If you have an emergency heating source, learn how to use it properly to prevent fire and ensure proper ventilation.
  • During an outage turn off lights, heat source, and any sensitive electronics. 
  • Learn about PUD 3 generator safety.
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