Moving into a new place?
Moving into a new place? Start service online or call us at (360) 426-8255. To begin, you’ll complete a short Application for Service. We’ll ask for some basic information, such as your ID, service address, and Social Security Number, to verify your identity and set up your account. We also run a soft credit check to help determine if a deposit is required. This does not affect your credit score. A one-time Account Set-Up Fee will apply when service is established.
Start Service
To start electric service, you will need the following:
Social Security Number
or two pieces of valid identification – one to include a photo.
New service address
We may ask for additional address verification such as a lease agreement or title paperwork.
New service start date
Allow at least two days from the date of application for online requests.
Stop Service
Moving out? Log in to your SmartHub account to schedule disconnection, or call customer service at (360) 426-8255.
Additional Resources
See a complete list of PUD 3’s Rates & Fees. You may also wish to check out our Service Rules & Regulations (PDF).
New Construction
If you have vacant land/new construction, the process and requirements differ. Visit our New Electrical Service Page for details.
Response Times
PUD 3 business hours are Monday through Thursday, 7:00 a.m. to 5:30 p.m. Response times are generally within 24 business hours. If you need to initiate electric service sooner than that, please get in touch with customer service by phone at (360) 426-8255.
Account Setup Fees
There is a $25 setup fee to open an account during regular business hours.
Security Deposits & Billing
We offer two different billing options:
Prepaid Billing
Choosing the prepaid billing option avoids having to pay a security deposit.
Postpaid Billing
Choosing the postpaid billing option may require up-front payment of a security deposit.
Security deposits are calculated based on a combination of payment history, credit assessment, and other risk factors. The minimum deposit for residential accounts shall be equal to $200 or the estimated amount of one (1) times the highest billing period at the location where electric service is requested, whichever is greater. The maximum Deposit is based on an estimate of two (2) times the highest billing period at the service location and will not be less than the minimum required deposit.
Commercial Accounts
Commercial accounts require a completed Commercial Application for Service, Personal Guaranty, and a security deposit of two times the highest bill at the service address. The deposit is applied back to the account when it’s finalized. Contact customer service at (360) 426-8255 to see if your account qualifies for prepaid billing.