The health of our community is a priority during the COVID-19 emergency. To keep you and our employees safe, lobbies are closed at our Payment Centers and at Johns Prairie. PUD 3 has suspended disconnections, disconnect notices and late fees. Be mindful of the energy use at your home and its effect on your bill. If you have any questions or concerns, call our customer service representatives for help and guidance. To do business with us: Use our SmartHub app or to contact us, report an outage, pay your bill, or manage your account. Pay your bill using the buttons on your phone at 1-844-255-3683. Use PUD 3’s convenient bill drop boxes. Use PUD 3's payment kiosk at 310 W Cota St. office to make cash, check, or card payments on your account, 24/7. Call us at (360) 426-8255 for regular business. Review the Assistance Programs available on our website for resources. Learn more by visiting our COVID-19 page.

En repuesta a el virus COVID-19:: Las oficinas públicas de PUD estan CERRADAS A EL PUBLICO hasta pronto aviso Nuestros representates de servicio al cliente aún están trabajando y están listos para ayudarte!! Llámanos al 360 426-8255 Necesitas pagar tu factura? • Utiliza la application SmartHub o visitanos en linea en • Utiliza nuestras buzones de deposito. • Utiliza el nuevo quiosco localizado en 310 W Cota St en el centro de Shelton. Chécalo en acción! 

Report a Power Outage

Report a Power Outage

OUTAGE HOTLINE: (360) 426-8255

PUD 3’s mission includes always providing safe and reliable service.

Sometimes Mother Nature, trees, wayward drivers and curious critters don’t get the message and power outages happen.

View PUD 3 Outage Map

The quickest, easiest, and most-efficient way to report a power outage is on our SmartHub app. Download it and setup an account today. Click the links below, or visit for the web-version.

Available on iOS / iPhone Available on Android



Or, you can call us any time of the day or night, 24 Hours a Day, SEVEN DAYS A WEEK, 365 days a year…well, you get the idea.

TO REPORT AN OUTAGE: (360) 426-8255

We have people waiting by the phone. Really! They’re always available to respond to your call about an outage. Lines may be very busy during bit outages. If you get a busy signal, wait a few minutes and try again. The more information we receive from our customers, the faster we can identify and correct the cause of a power outage.

If The Lights Go Out

  • Check with your neighbors. See if they have electricity.
  • Check your service panel for tripped breakers.
  • Call us to report the time and location of the outage.
  • Turn on the porch light so PUD crews will know when power comes back on.
  • Turn off and unplug sensitive equipment like computers, televisions, DVD players, and equipment with motors, such as furnaces.
  • Once the power comes back on, wait 20 minutes before turning things on again.
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