If you have been disconnected for non-payment, contact our office at hello@masonpud3.org or by calling 360-426-8255 to make payment arrangements and be reconnected the same day. If you are concerned you are at risk of being disconnected call our customer service department for help. We want to see all of our customers stay connected.

Report a Power Outage

REPORT OUTAGES AT: my.PUD3.org
OUTAGE HOTLINE: (360) 426-8255

PUD 3’s mission includes always providing safe and reliable service.

Sometimes Mother Nature, trees, wayward drivers and curious critters don’t get the message and power outages happen.

View PUD 3 Outage Map

The quickest, easiest, and most-efficient way to report a power outage is on our SmartHub app. Download it and setup an account today. Click the links below, or visit my.PUD3.org for the web-version.

Or, you can call us any time of the day or night, 24 Hours a Day, SEVEN DAYS A WEEK, 365 days a year…well, you get the idea.

TO REPORT AN OUTAGE: (360) 426-8255

We have people waiting by the phone. Really! They’re always available to respond to your call about an outage. Lines may be very busy during bit outages. If you get a busy signal, wait a few minutes and try again. The more information we receive from our customers, the faster we can identify and correct the cause of a power outage.

If The Lights Go Out

Check with your neighbors. See if they have electricity.
Check your service panel for tripped breakers.
Report the outage with PUD's SmartHub app.
Report downed power lines. Never go near downed power lines. Always assume they are energized and dangerous.
Use PUD's SmartHub app, Facebook page and website for outage updates.
Turn on the porch light so PUD crews will know when power comes back on.
Turn off and unplug sensitive equipment like computers, televisions, DVD players, and equipment with motors, such as furnaces.
Once the power comes back on, wait 20 minutes before turning things on again.

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