COVID - PHONE SCAM ALERT! Customers are reporting calls from individuals claiming to be from the PUD to collect payments. PUD 3 has suspended disconnections, disconnect notices, and late fees. THIS IS MOST LIKELY A SCAM! Do not select ANY option to speak to a representative. Hang up and call PUD 3 directly at 360-426-8255. Learn more by visiting our COVID-19 page.

Advertencia de Estafas! Varios clientes han reportado llamadas de individuos haciendose pasar por trabajadores de PUD para cobrar pagos. PUD 3 ha suspendido los cortes, las notas de retraso y desconnecion, como recargos por retraso de pagos. Si recibe una llamada acerca de esto, LO MAS PROBABLE ES QUE SEA UNA ESTAFA! No seleccione ninguna opcion para hablar con un representante. Cuelgue y llame Directamente a PUD 3 directamente al numero 360 426-8255.

En repuesta a el virus COVID-19:: Las oficinas públicas de PUD estan CERRADAS A EL PUBLICO hasta pronto aviso Nuestros representates de servicio al cliente aún están trabajando y están listos para ayudarte!! Llámanos al 360 426-8255 Necesitas pagar tu factura? • Utilize la application SmartHub o visitanos en linea en • Utilize nuestras buzones de deposito. • Utilize el nuevo quiosco ubicado en 310 W Cota St en el centro de Shelton. Chécalo en acción! 

Report a Power Outage

Report a Power Outage

OUTAGE HOTLINE: (360) 426-8255

PUD 3’s mission includes always providing safe and reliable service.

Sometimes Mother Nature, trees, wayward drivers and curious critters don’t get the message and power outages happen.

View PUD 3 Outage Map

The quickest, easiest, and most-efficient way to report a power outage is on our SmartHub app. Download it and setup an account today. Click the links below, or visit for the web-version.

Available on iOS / iPhone Available on Android



Or, you can call us any time of the day or night, 24 Hours a Day, SEVEN DAYS A WEEK, 365 days a year…well, you get the idea.

TO REPORT AN OUTAGE: (360) 426-8255

We have people waiting by the phone. Really! They’re always available to respond to your call about an outage. Lines may be very busy during bit outages. If you get a busy signal, wait a few minutes and try again. The more information we receive from our customers, the faster we can identify and correct the cause of a power outage.

If The Lights Go Out

  • Check with your neighbors. See if they have electricity.
  • Check your service panel for tripped breakers.
  • Call us to report the time and location of the outage.
  • Turn on the porch light so PUD crews will know when power comes back on.
  • Turn off and unplug sensitive equipment like computers, televisions, DVD players, and equipment with motors, such as furnaces.
  • Once the power comes back on, wait 20 minutes before turning things on again.
Banner 3