PUD 3 offices will remain closed for the foreseeable future however we can still be reached by phone at 360-426-8255. Mason PUD 3 is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. Learn more about PUD 3's response to COVID-19 or for more information about the PUD's COVID-19 Customer Support Program here.

Nuestra página ahora ofrece una nueva opción para traducir ésta página para clientes de habla Hispana. Ésta opción puede ser accedida en el menú de la parte superior derecha de nuestra página principal. Seleccione "Spanish". Para revertir ésta opción, presione el botón "Show Original" en la parte superior izquierda, o presione la "X" en la parte superior derecha de la página.

Report a Power Outage

Report a Power Outage

OUTAGE HOTLINE: (360) 426-8255

PUD 3’s mission includes always providing safe and reliable service.

Sometimes Mother Nature, trees, wayward drivers and curious critters don’t get the message and power outages happen.

View PUD 3 Outage Map

The quickest, easiest, and most-efficient way to report a power outage is on our SmartHub app. Download it and setup an account today. Click the links below, or visit my.PUD3.org for the web-version.

Available on iOS / iPhone Available on Android



Or, you can call us any time of the day or night, 24 Hours a Day, SEVEN DAYS A WEEK, 365 days a year…well, you get the idea.

TO REPORT AN OUTAGE: (360) 426-8255

We have people waiting by the phone. Really! They’re always available to respond to your call about an outage. Lines may be very busy during bit outages. If you get a busy signal, wait a few minutes and try again. The more information we receive from our customers, the faster we can identify and correct the cause of a power outage.

If The Lights Go Out

  • Check with your neighbors. See if they have electricity.
  • Check your service panel for tripped breakers.
  • Call us to report the time and location of the outage.
  • Turn on the porch light so PUD crews will know when power comes back on.
  • Turn off and unplug sensitive equipment like computers, televisions, DVD players, and equipment with motors, such as furnaces.
  • Once the power comes back on, wait 20 minutes before turning things on again.
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