About SmartHub

SmartHub is an online system that offers many features that will improve all aspects of doing business with PUD 3. Whether through the web, or your smartphone or tablet (Android or iOS), you'll be able to pay your bill, review past billing and payment history, view your electric usage information, report outages, and sign up to receive notifications and alerts via email or text.

You can use your computer or download an Android or iOS App

To start the process using your computer, simply go to PUD 3 SmartHub. Click the link for “New User? Sign up to access our Self Service site” and follow the prompts. You will receive a registration email letting you know your registration is complete. To login for the first time, you will need the temporary password from the registration email you received. When enrolling, you will also be asked for a security phrase. The security phrase is required to be set up before a customer can make payments, store or update credit cards/bank accounts or sign up for Auto Pay.

To complete the enrollment process, you’ll need your PUD 3 account number provided on your bill, last name on the account and your email address. You’ll also need your mailing 5- digit zip code or amount of your last bill.

If you are enrolling multiple accounts which appear on one billing statement, you will need to select one account from the statement to register as a new user. When prompted to respond to Security Question 1, you have the option of entering the "Most Recent Bill Amount" or "Mailing Zip Code" to authenticate your account information. If you choose the "Most Recent Bill Amount," be sure to enter the "Total Due" associated with that specific address and account number.

To start the process using an Android or iOS app:  When you download the app, there are now several local utilities that use SmartHub. As a result, you will need to select Mason PUD 3 as your service provider from the list provided on the app. Follow the prompts to complete the enrollment process.

You can pay your bill just like you do now - by mail, phone, coming into one of our offices or using one of our payment kiosks. If you are interested in signing up for Auto Pay, a computer or smartphone is not required - come into one of our offices and we will be more than happy to assist you.

Set it up once, and every month your payment will be made automatically from your checking, debit, or credit card account.

Here are a few tips to help you enroll in SmartHub:

• Are you using your PUD account number? This account number is available on your bill.
• Sometimes accounts are set up in a different last name such as a maiden name or roommate’s name. Use the last name on your bill.
• If you are registering a business, use the business name when it requests last name.
• If you are enrolling multiple accounts which appear on one billing statement, you will need to select one account from the statement to register as a new user.  When prompted to respond to Security Question 1, you have the option of entering the “Most Recent Bill Amount” or “Mailing Zip Code” to authenticate your account information.  If you choose to “Most Recent Bill Amount,” be sure to enter the “Total Due” associated with that specific address and account number.

You need to use the same password you created when you set up your account. If you cannot remember the password, click on “Can’t access your account” and you will be prompted to request a new password. To request a new password, you will need your PUD 3 account number, last name, and email address.

You may also contact Customer Service at (360) 426-8255 or stop by our office during regular business hours, 7:00 a.m. to 5:30 p.m., Monday through Thursday and we will be more than happy to assist you. After five attempts to log in with an incorrect email or password, you will be locked out and will need to contact Customer Service.

You manage your SmartHub profile by going to My Profiles tab. Here you can update your email, password, security phrase, billing address and manage your registered account(s) and Paperless billing settings as well as stored payment account(s).

You can make a payment by going to the Billing & Payment tab (on a smart phone it is the Billing and Pay tab). You can also make a one-time payment by going to the Pay Now (right upper corner) or go to Pay My Bill Quick Link on the SmartHub homepage. You will need your PUD 3 account number to make a payment.

You will receive a confirmation number after your transaction is recorded. Additionally, payment history can be viewed in SmartHub.

You can view your usage data to help analyze past and current usage by going to the My Usage tab. Here you can view your past and current usage, compare your usage by hour, day or month or see what your typical (or average) usage is over a selected period. Your usage data can be downloaded into a desired format for easy review.

You can report an outage and view current outages by going to the My Profile tab and selecting Outages. There is also a Report an Outage button on the top right corner of each page in SmartHub.

• SmartHub Outage Map: A Step-by-Step Guide (PDF)