About SmartHub

SmartHub is an online system that offers many features that will improve all aspects of doing business with PUD 3. Whether through the web, or your smartphone or tablet (Android or iOS), you'll be able to pay your bill, review past billing and payment history, view your electric usage information, report outages, and sign up to receive notifications and alerts via email or text.

You can use your computer or download an Android or iOS App

To enroll in SmartHub you’ll need your PUD 3 account number provided on your bill, last name on the account and your email address. You’ll also need your mailing 5- digit zip code or amount of your last bill.

If you are enrolling multiple accounts which appear on one billing statement, you will need to select one account from the statement to register as a new user. When prompted to respond to Security Question 1, you have the option of entering the "Most Recent Bill Amount" or "Mailing Zip Code" to authenticate your account information. If you choose the "Most Recent Bill Amount," be sure to enter the "Total Due" associated with that specific address and account number.

To register using a mobile device: When you download the app, you will need to select Mason PUD 3 as your service provider from the list provided on the app. Follow the prompts to complete the enrollment process. Watch the video below or check out this How To Register - Mobile version.

To register using a computer and online application: Go to PUD 3 SmartHub. Click the link for “Don't Have an Account? Register Now” and follow the prompts. Watch the video below or check out this How To Register - Web version.

You can pay your bill just like you do now - by mail, phone, coming into one of our offices or using one of our payment kiosks. If you are interested in signing up for Auto Pay, a computer or smartphone is not required - come into one of our offices and we will be more than happy to assist you.

Set it up once, and every month your payment will be made automatically from your checking, debit, or credit card account.

Here are a few tips to help you enroll in SmartHub:

• Are you using your PUD account number? This account number is available on your bill.
• Sometimes accounts are set up in a different last name such as a maiden name or roommate’s name. Use the last name on your bill.
• If you are registering a business, use the business name when it requests last name.
• If you are enrolling multiple accounts which appear on one billing statement, you will need to select one account from the statement to register as a new user.  When prompted to respond to Security Question 1, you have the option of entering the “Most Recent Bill Amount” or “Mailing Zip Code” to authenticate your account information.  If you choose to “Most Recent Bill Amount,” be sure to enter the “Total Due” associated with that specific address and account number.

If it says you have an invalid login: You need to use the same password you created when you set up your account. If you cannot remember the password, click on “Can’t access your account” and you will be prompted to request a new password. To request a new password, you will need your PUD 3 account number, last name, and email address.

You may also contact Customer Service at (360) 426-8255 or stop by our office during regular business hours, 7:00 a.m. to 5:30 p.m., Monday through Thursday and we will be more than happy to assist you. After five attempts to log in with an incorrect email or password, you will be locked out and will need to contact Customer Service.

For computer users on the online application: Go to Settings on the left menu, then click on Contact Methods. Here you can update your email, phone, and other contact information, including managing notifications for your contact methods.

To update your notifications, watch the video below or check out How To Manage Notifications - Web version.

For mobile devices users: Go to More on the bottom menu, then click on Settings. Under Contact Methods you can update your email and phone. Under Manage Notifications you can decide what notifications you receive.

To update your notifications, watch the video below or check out How to Manage Notifications - Mobile version.

For computer users on the online application: You can make a payment by going to the Bill & Pay tab at the top of the left menu. You can also make a one-time payment or log into your account through the Pay My Bill button on the top right corner of the PUD 3 website. You will need your PUD 3 account number to make a payment.

For mobile device users: Make a payment by clicking the Bill & Pay button on the bottom menu. Click Pay at the top of the screen (under the total) or other options in the menu below.

You will receive a confirmation number after your transaction is recorded. Additionally, billing and payment history can be viewed in SmartHub (this may take some time to update immediately after a bill has been paid).

For computer users on the online app: Look under the Bill & Pay tab on the left menu. Select Payment History.

For mobile device users: Select the Bill & Pay tab from the bottom menu. Select Payment History.

You can view your usage data to help analyze past and current usage in SmartHub!

For computer users on the online app: Go to the Usage tab in the left menu. You can view your average usage and daily usage, usage comparisons by month or year, and much more.

For mobile device users: Select the Usage tab in the bottom menu. You can view daily usage, weekly usage, last year's usage, and much more.

On your computer: You can report an outage by clicking the "Report Power Outage" on the left menu. You can view current outages on the "Outage Map" at the bottom left corner of the screen.

On your mobile device: You can report an outage by going to "More" in the bottom menu of the app, then "Contact Us", then "Report Power Outage."